Toyota of Gladstone

I've purchased many new cars (around 10) and generally the experience is about as enjoyable as going to the dentist for a root canal. You suffer through all the "normal" sales tactics, the sales sharks p the experience is about as enjoyable as going to the dentist for a root canal. You suffer through all the "normal" sales tactics, the sales sharks pounce on you and then there is the "fun" of price negotiation followed by the mind numbing boredom and tedium of the finance person. I go into the dealership already knowing about the vehicle(including my best negotiated price at all the other dealerships)and knowing my trade in price. Gladstone Toyota is an ABSOLUTE PLEASURE. My salesman PHIL HABIBI is the greatest! NO PRESSURE, extremly knowledgeable of the products and courteous. I actually sought him out as my salesperson, as I'd bought a vehicle from him 6 years prior...and came in and "kicked some tires" about 3 years ago. I don't know about you.....but when a salesman comes up and greets you and your wife by name after 6 years. You know you are not just another sale. Did I mention Phil Habibi is the Greatest!! When it came time for my trade in....I was able to get the price I wanted rather than feeling insulted and violated as at the other dealerships. When it came to financing time.....I was bracing myself for the tedium,boredom and salespitches that seems to drag on forever. I can say without hesitation that this was the MOST PLEASUREABLE, professional and "painless" time I have ever experienced at any dealership. Jamshid Nejad ...(JAM) gave me the best service I have ever had and was very enjoyable to work with. Both my wife and I were beyond impressed at how painless this was. Ask for JAM....impressive is an understatment. Have you ever had the red carpet treatment? First time at any dealer for me. I expect my vehicle to be washed and have a full tank of gas (this was done without even having to negotiate it). It's the first time I have ever driven a vehicle off the showroom floor...literally on a red carpet. I'd also like to give Gladstone Toyota a HUGE thumbs up for their website. They were the only dealership that actually showed the exterior and interior colors and options....rather than the usual...call for details pitch. Made doing my comparison shopping much easier. If you enjoy the "traditional" suffering and sales tactics.....you could go to the other dealerships in the area. I did (4 of them)....as part of my price research and trade in research. I got the "usual" treatment I expected. Let me save you the suffering. Give Gladstone Toyota a try. Ask for PHIL HABIBI for sales and ask for JAM for finance. I don't impress easily and these two gentlemen WOWED me! More

I recently visited gladstone toyota to purchase new/trade my not fuel efficiant gas hog of a ford in! for a tacoma, through the credit approval process i found 19 outstanding collections on my bureau and 2 c my not fuel efficiant gas hog of a ford in! for a tacoma, through the credit approval process i found 19 outstanding collections on my bureau and 2 currently still their that i have to proove they were not mine. i spent a month trying to repair the damage that had been done to my credit, after a month of contacting experian letter after letter call after call i was able to get 17 things removed from my bureau but this wasnt going to change my becon and i knew that, why doesnt toyota make exceptions on financing in these cituations? i was a classic credit fraud victim. the two individuals that worked with me were very helpful and understanding joe/darek but a conversation i had with a possible finance manager? i found was very unprofessioanl i felt like he had more important things to do. other then discusing how unusually difficult my cituation was and he failed to relize why my cituation was that way. other then him i think it could be a reasonable place to buy a vehicle. More

I had bought a car here at toyota of gladstone and decided the first time was a good experience so why not return for another one? So I decided to call Duy Dang to help me. The first phone call I made decided the first time was a good experience so why not return for another one? So I decided to call Duy Dang to help me. The first phone call I made I wasn't so sure if he remembered who I was since it had been more than 2 years since I had bought my first car there. Surprisingly he remembered exactly who I was and what car I had boughten. Their customer service is beyond excellent, but there is no word for me to express how excellent Duy Dang was. He was beyond excellent. The day I called him to see if I would be able to get another car was the day I went up there and bought my car! That was how fast and prompt his work was. Very high quality work. He's super friendly and very prompt on answering any questions I had. My overall experience was beyond great and I dont know if I'd ever go to any other dealerships! I can go on and on about Duy Dang and this dealership but it would be super long! I highly recommend this dealership if anyone is looking for friendliness high quality customer service. I had about a million questions for Duy Dang but he did not seem to be bothered and answered every one of my questions thoroughly and even more! Great dealership and awesome dealers! Im super happy with my 2011 Camry SE! More

Paul was great. He was helpful but not pushy. When we arrived and told him what I was looking for he knew exactly where the car was even though it was way back in the corner of the lot. We had gone just arrived and told him what I was looking for he knew exactly where the car was even though it was way back in the corner of the lot. We had gone just to look and by the end of the day I was in a new 2011 Toyota Corolla and I love the car! Great experience and Paul was the first line of it. All employees were pleasant and very helpful. I will definitely recommend to others! More

I have purchased my last seven vehicles from Toyota of Gladstone. I have always received excellent customer service from the sales staff making it very easy for me to return for future purchases. I was Gladstone. I have always received excellent customer service from the sales staff making it very easy for me to return for future purchases. I was contacted by Toyota Motor Credit regarding my wife's Toyota Camry which was nearing the end of it's lease period. I told them I would be interested in leasing a new 2011 Toyota Camry. A short time later Paul Palmer contacted me from Toyota of Gladstone. Paul was very quick to answer all of my questions and concerns through this process. Paul acted in a professional and friendly manner, assuring all of my needs were met. During the sales process other employees from the store, who I have met in the past from previous purchases, made an effort to say hi and see how things were going with me and family. It was a very positive experience. I selected a 2011 Toyota Camry for my wife and was very excited about our choice. I had to wait for the new Camry to be moved from another dealer location to Toyota of Gladstone for a few days. Needles to say I was very excited to get our new car. Paul took the time to keep me updated through the waiting process. He called me on a frequent basis to update me with the status of my new vehicle and details of when it would be available. I was very impressed with his follow through and service even after the initial sale had been completed. I'm very comfortable recommending Paul Palmer and all of the professionals who worked with me through this process to friends and family who are looking for a new car! Thank you Paul. More

Our Salesman Paul was great. It really showed that he had a lot of experience. Even more important to me than details of cars (because I do my own research) Paul knows how to make the entire transaction had a lot of experience. Even more important to me than details of cars (because I do my own research) Paul knows how to make the entire transaction go as smoothly as possible. Paul definitely made purchasing my new Scion Xb the best car buying experience I have ever had!!! I will definitely be recommending Paul and his dealership in the future! More

I can't believe it! You don't see THIS kind of Customer Service these days. Jenny spends time with me so I can understand keeping up the periodic maintenance on my Prius actually saves me money. I trust he Service these days. Jenny spends time with me so I can understand keeping up the periodic maintenance on my Prius actually saves me money. I trust her so much that when I want to buy a new Prius I would trust only her to sell me a car. One of the reasons I have recommended Jenny in Service at Toyota of Gladsone several times is because she makes it EASY to fit maintenance for my aging car in my busy schedule. A working Mom needs someone that is on your side,knows your budget and keeps me ahead of schedule. I Love Toyota's concept, "Let us take care of your drive!" If you have people just like Jenny throughout your Service Departments, then believe me people will continue to buy Toyota, I am on my fourth in my lifetime. Lisa Preble, gladstone, OR More

Without a doubt, one of the best car purchases we have ever experienced! Everyone at Toyota of Gladstone was so friendly and personable. Dealing with Paul, was like working with family. He is the BEST s ever experienced! Everyone at Toyota of Gladstone was so friendly and personable. Dealing with Paul, was like working with family. He is the BEST sales-person we have ever done business with. Our truck was pulled into "the living room" so that we could be shown all the "bells and whistles". When it comes time for us to make another purchase, we will definitely be looking for Paul! More

I have been looking for a new vehicle for some time. I have visited many Dealerships in my area but nothing to the caliber or professionalism I experienced at Toyota of Gladstone. Mr. Dang provided great have visited many Dealerships in my area but nothing to the caliber or professionalism I experienced at Toyota of Gladstone. Mr. Dang provided great service and treated us with professionalism. I will recommend him to anyone. More

Our experience at Toyota of Gladstone was amazing! Paul is such a "people person". We enjoy chatting with him and if he doesn't know the answer to a question, he will go ask someone. He certainly made bu is such a "people person". We enjoy chatting with him and if he doesn't know the answer to a question, he will go ask someone. He certainly made buying a car a "fun" experience! Would buy again with Paul! More