Toyota of Gladstone

Toyota of Gladstone responded

Thank you for taking the time to share your experience with us. We're glad to hear that most aspects of your visit were fine, but we sincerely apologize if the interaction with the financial advisor felt awkward or rushed. We understand how important it is to feel comfortable and confident in all aspects of the car-buying process, especially when making such significant decisions. Your feedback is valuable, and we will review this internally to ensure that we maintain transparency and allow our customers the time they need to make informed decisions. If you have any further concerns or questions, please don't hesitate to reach out to us directly at (503) 722-4800 or contact our Customer Service Manager, Charity Graff, at CGraff@ToyotaofGladstone.com. We appreciate your trust in Toyota of Gladstone and look forward to ensuring that any future experiences are fully positive.

Toyota of Gladstone responded

Thank you for taking the time to share your feedback. We're delighted to hear that Marco provided you with a great experience, and that his knowledge and easygoing nature made the process enjoyable. We will certainly pass along your kind words to him! We apologize that your experience in the finance office didn’t meet the same standard, and we understand how feeling pressured for add-ons can be frustrating. Your feedback is invaluable, and we’ll use it to improve our approach in ensuring that every part of the process feels comfortable and transparent. We truly appreciate your business and hope to have the opportunity to serve you again in the future.

Toyota of Gladstone responded

Thank you for sharing such wonderful feedback about your experience with Manuel (Manny) at Toyota of Gladstone! We’re thrilled to hear that Manny's expertise and dedication helped make your car-buying process smooth and stress-free. His professionalism and attention to detail are qualities we deeply value, and we’re glad they made a positive impact on your experience. Your recommendation means a lot to us, and we appreciate you choosing Toyota of Gladstone. We look forward to serving you again in the future!

Toyota of Gladstone responded

Thank you so much for your continued trust in Toyota of Gladstone! We're thrilled to hear that this is your third vehicle with us, and your loyalty truly means the world to our team. We’re glad that your experiences have been positive, and it’s an honor to have you return time and again. We look forward to serving you in the future and ensuring every visit continues to meet your expectations. Enjoy your new vehicle!

Toyota of Gladstone responded

Thank you for sharing your experience with us! We’re so glad to hear that our team was able to assist you despite the language barrier and that you felt supported throughout the process. We take pride in being patient and doing everything we can to help our customers, and it's wonderful to know that this made a positive impact on your experience. We appreciate your trust in Toyota of Gladstone and look forward to assisting you again in the future!

Toyota of Gladstone responded

Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that your salesperson was friendly, dedicated, and patient throughout your decision-making process. Providing excellent service and making sure our customers feel comfortable is always our priority. We truly appreciate your recommendation and are grateful for your trust in Toyota of Gladstone. We look forward to serving you again in the future!

Toyota of Gladstone responded

Thank you for your kind words! We're delighted to hear that your experience at Toyota of Gladstone was quick, simple, and easy, and that everything was explained clearly. Providing a smooth and transparent process is what we strive for, and it’s great to know that you’d recommend us to others. We appreciate your trust in us and look forward to serving you again in the future!

Toyota of Gladstone responded

Thank you for your wonderful feedback! We’re thrilled to hear that your experience with Ricardo was such a pleasure. At Toyota of Gladstone, we believe in providing a comfortable and pressure-free environment, and it’s great to know that Ricardo made you feel confident in your decision. We truly appreciate your strong recommendation and your kind words about Ricardo’s dedication to his clients. He’s certainly a valued member of our team and we’re glad he was able to make your car-buying experience exceptional. Thank you for choosing Toyota of Gladstone, and we look forward to assisting you again in the future!