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511 Reviews of Toyota of Gladstone - Service Center
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February 02, 2021
Overall i had a BAD experience buying my dream car from your dealership. Reasons 1. Lack of tax knowledge by sales person(Eric lonergan) and lack of interest of sales person to connect me to a person your dealership. Reasons 1. Lack of tax knowledge by sales person(Eric lonergan) and lack of interest of sales person to connect me to a person who has tax knowledge. Anything we ask about price or tax, his ready made answer was "I don't know" 2. Disrespectful and Uncaring when i asked time(30 min) to contact state revenue department to enquire about tax implication. 3. Unwilling to disclose dealer markup on a receipt, making it a ghost item on my receipt. 4. Very important! - No proper vehicle inspection from dealership. Vehicle had just 6 miles on it(good for me but). I drove from your showroom to all the way back to my home(Seattle). It was my first drive of the car and i found 3 problems a) Rattling noise from steering column on rough roads b) Rear middle seat belt warning sound(loud) even when no one is sitting on rear seat. c) Blind spot monitoring on the driver side mirror is malfunctioning. It gets on as the vehicle approaches blind spot but stay on indefinitely until i make a lane change! 5. No follow up calls to ask for problem. When I contacted Eric all he had for me was "Please contact your local dealership". I don't know why there is problem. More
by Vish
Verified CustomerEmployees Worked With
Eric Lonergan
February 02, 2021
I give it a 3 because the inside of my truck still reeks of gasoline even after I left my windows cracked over night and even at work this morning. Still stinks. of gasoline even after I left my windows cracked over night and even at work this morning. Still stinks. More
by rexleininger
Employees Worked With
Dave Ruppert
February 01, 2021
My experiences with purchasing my Tacoma (new in 2017) and having it serviced have always been great. I have had no complaints. There was just one minor thing on my last service - the technician didn't and having it serviced have always been great. I have had no complaints. There was just one minor thing on my last service - the technician didn't replace the windshield sticker showing when my next service is due. I didn't notice this until after I had left the dealership, or I would have asked for a new while I was there. More
by ROY_HANSEN
Employees Worked With
Dominique Channel
February 01, 2021
The car is beautiful but the dealership needs to learn how to fax documents. Its fast and easy. My signature collector arrived at 9pm w/ 20 doc. I had not been given a chance to read :( how to fax documents. Its fast and easy. My signature collector arrived at 9pm w/ 20 doc. I had not been given a chance to read :( More
by fwnrbrtsn
Employees Worked With
Zach McClure
February 01, 2021
The staff provides great service, Everyone was very knowledgeable, and patient with even the basic questions and requests. The moment you walk in to the dealership you feel welcome without any high pr knowledgeable, and patient with even the basic questions and requests. The moment you walk in to the dealership you feel welcome without any high pressure selling. Truly a great experience overall! More
by connellmichael
Employees Worked With
David Elder, Rich Stiefel, Allen Mezghiche, David Chae, Jason McCoy
January 31, 2021
Although I will not buy another Toyota I will stay with Toyota of Gladstone as long as I keep this one, or until the best service person Austin Tsuruta leaves. Toyota of Gladstone as long as I keep this one, or until the best service person Austin Tsuruta leaves. More
by mossback72
Employees Worked With
Austin Tsuruta
January 31, 2021
Excellent customer service as always. My adviser was very friendly and professional. Waiting room are is clean. I just wished they would wash my car like other dealers do friendly and professional. Waiting room are is clean. I just wished they would wash my car like other dealers do More
by melnik60
Employees Worked With
Gold night?
January 31, 2021
Set up an AM appointment, arrived 30 minutes early and had to wait 4 hours to get my vehicle. I have an insurance monitor that lets me know when the vehicle is turned on and moved. My vehicle was moved at had to wait 4 hours to get my vehicle. I have an insurance monitor that lets me know when the vehicle is turned on and moved. My vehicle was moved at time of appointment, but it wasn't turned on again for two hours. I didn't feel like a priority. Additionally, the wrong color bumper appliqué was applied. It still looks good, so I will let it go. I also forgot that I had a 15 percent off coupon at home. I sent an email to the service advisor asking if I could use it retroactively and never heard back. Update: Spoke with the Service Manager, Dave, who was very friendly and takes customer service seriously, updating the score the overall to 4 stars. It is great to know that if mistakes happen, there are people who take it serious and tries to make it right. Thanks Dave! More
by RC
Employees Worked With
Austin Tsuruta
January 31, 2021
Austin does a great job of keeping me informed and helping keep my truck in top condition. He recognizes how valuable your time is and understands the importance of customer satisfaction. helping keep my truck in top condition. He recognizes how valuable your time is and understands the importance of customer satisfaction. More
by stoesman2000
Employees Worked With
Austin Tsuruta
