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512 Reviews of Toyota of Gladstone - Service Center
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October 02, 2020
I have some retractions to make. It was an unfortunate coincidence that I got the coupon a day before the refund check. I got the check after Dave left a message stating they did actually send a check. T coincidence that I got the coupon a day before the refund check. I got the check after Dave left a message stating they did actually send a check. The check almost was for the stated amount but no complaint there. It arrived in the mail afterward. I'm partially to blame, Caveat Emptor. I will state they are very affable and true to their word in damage control. The whole event could have been cut short it they would have not recommended needless service. It is the job of a service writer to "add on and sell up". I must apologize, in writing, for sending a "torpedo" without talking to Mr. Ruppert. I blew up and thought I'd been lied to when I got the coupon and thought that was their resolution. I was wrong. The problem appears to be resolved but the root of the problem is still there. I hope they redouble their efforts to make sure they're more "spot on" in their service issues. I don't envy the situation Dave Ruppert has to deal with. He must meet the expectations of the dealership while not alienating customers at the same time. More
by deanmuch
Employees Worked With
Mr. Dave Ruppert., Austin Tsuruta
June 05, 2020
Recent service experience Excellent service service experience. The car was serviced within the expected time frame. Also, during covid-19, all staff at the dealership were wea Excellent service service experience. The car was serviced within the expected time frame. Also, during covid-19, all staff at the dealership were wearing masks and respecting social distancing.. More
by watkins1636
Employees Worked With
Austin Tsuruta
June 05, 2020
Save them all. Kyle found a family of 3 mice inhabiting the engine compartment. They were subsequently taken and released outdoors. How many other dealers can claim Kyle found a family of 3 mice inhabiting the engine compartment. They were subsequently taken and released outdoors. How many other dealers can claim this??!! Bravo! Oh yes, he did a great job on the car, too..... More
by bolduan2
Employees Worked With
Kyle Reed
June 05, 2020
Great experience This crew always gets me in and out of there in a very reasonable amount of time . I especially appreciate that the tv in the waiting room is not bla This crew always gets me in and out of there in a very reasonable amount of time . I especially appreciate that the tv in the waiting room is not blaring. The other 2 dealerships I’ve been to always have their tv so loud you can’t even think . Even when no one is watching it. That is the main reason I won’t go to Wilsonville or Vancouver anymore. My be a small thing to some people , but not me. More
by Mike52
Employees Worked With
The nice man that always drives my car up to me . I have not caught his name , but I LOVE his smiling face., Garrett Griffith, Mike Hill
June 02, 2020
Carl was very professional. He has a sixth sense for communicating. I will always come back. Awesome customer service! I stopped in without an appointment and they got me in immediately. WOW!!! communicating. I will always come back. Awesome customer service! I stopped in without an appointment and they got me in immediately. WOW!!! More
by Suewho888
June 02, 2020
Service appt All experiences over the last 4 years have been exceptionally pleasant. Although, my usual service manager wasn't on duty yesterday, I was still treat All experiences over the last 4 years have been exceptionally pleasant. Although, my usual service manager wasn't on duty yesterday, I was still treated with the same respect as always. The service attendants are always friendly, helpful and professional. More
by Leslie
Employees Worked With
None, don't remember service manager's name.
May 31, 2020
Overall, Good Experience Aside from the "councilor" asking if I wanted the tires rotated without mentioning it would be extra, and when I asked if that was extra he said it wo Aside from the "councilor" asking if I wanted the tires rotated without mentioning it would be extra, and when I asked if that was extra he said it would be $72, which I declined then he said that will be $38, after I had told the department I was using the special they offered, which was included in the email confirming my appt., it took 30 min and done. They used to offer you a water, but not this time. Did get a free car wash - yay! If someone asks if you want something that is an extra charge, that should be said up front IMHO. More
by pweathers
Employees Worked With
name on the receipt is Gold Night, the gentleman on the phone was very helpful, but no name
May 29, 2020
Regular Maintenance Service department very good. Everything done in time. Only problem is that you have not really opened up completely because no free coffee. I thought Service department very good. Everything done in time. Only problem is that you have not really opened up completely because no free coffee. I thought Clackamas County was OK for relaxed standards. More
by normmichal
Employees Worked With
Kyle Reed
May 23, 2020
servicing We received excellent service & attention regarding a safety recall. Representatives were very patient & answered all our questions. We also received We received excellent service & attention regarding a safety recall. Representatives were very patient & answered all our questions. We also received a tire rotation along with the recall servicing. Would highly recommend this dealership. Carl & Gayle Nehring More
by nehringcg
Employees Worked With
Mike Hill
