Toyota of Gladstone - Service Center

We have taken our multiple vehicles to this dealer. No because of the company name, not because of the vehicles it sells. We have taken our vehicles there because of the incredible, top of the line servi because of the company name, not because of the vehicles it sells. We have taken our vehicles there because of the incredible, top of the line service provided by one of their employees, Jenny Rhodes. We don't believe in a company or firm. We believe in people. There is something to be said for feeling like you are welcome when your arrive, being greeted with a smile, the service person remembering your name from a prior visit, and remembering your service history - not because it has been looked up in a computer, but because the person really cares not only about your vehicle, but also about you. It's also a pleasure not to have to chase down information or an answer; but when asking a question, if the answer is not immediately available, knowing that she will call you back and let you know. It is so refreshing to meet and have a business relationship with a person who actually cares about what they do. There is also something to be said for dealing with a person who has a genuine presence. So many mechanical places we're gone, whether dealerships or the local corner lube joint, have employees who are there to seemingly provide as little service as possible but have no problem on focusing on up-selling. With Jenny, I don't worry about her up-selling me, because she provides the focus and service on me and my family first. If businesses don't think the consumer realizes when they are being sold a bill of goods, they are deceiving only themselves. Jenny provides service first; so I don't have to worry about being sold a bill of goods . . . and know that I have purchased quality materials and maintenance for my vehicle. She has impressed me so much that I call to make sure she is working before I bring my vehicle in; because if she isn't, I'm willing to wait until she is. She's worth it. She makes Toyota of Gladstone worth my business. More

Fast! Friendly! Nice! Everyone was helpful! Even the lady I had to rent a car from! It was a wonderful experience!! I hate having to go to car dealerships and Aaron helped me with my fear of being taken adva I had to rent a car from! It was a wonderful experience!! I hate having to go to car dealerships and Aaron helped me with my fear of being taken advantage of!! I have already told friends and family about them! :) More

I took my car here to get an oil change, fix a couple dents, and solve a wiring problem. They were straight forward about what the repairs would cost and they even finished with my car earlier than they dents, and solve a wiring problem. They were straight forward about what the repairs would cost and they even finished with my car earlier than they quoted me! I was completely amazed! They do cost a bit more than a mom and pop shop, but I definitely noticed the difference in service and speed. I will be going back when I buy a new camry to see if their sales team is anything like their service team. More

I didn't used to think that a dealership had anything better to offer than any other mechanic for fixing a car. But recently when I had a major problem with my Toyota I had it worked on at the Gladstone better to offer than any other mechanic for fixing a car. But recently when I had a major problem with my Toyota I had it worked on at the Gladstone Toyota dealership. Jenny explained about the mechanics having special training specific to Toyotas and only using Toyota parts not generics. Jenny is so knowledgabe and I will only be bringing my car to her in the future. Thanks. More

I OWN A 2010 BUICK LASABER, AND MY RECENT EXPERIENCE WITH THE LOCAL BUICK DEALERSHIP BECAME VERY UNSATISFACTORY. My daughter owns a Toyota and has always had good service from your service department. She re THE LOCAL BUICK DEALERSHIP BECAME VERY UNSATISFACTORY. My daughter owns a Toyota and has always had good service from your service department. She recommended Jenny of the Purple Team. My reception from Jenny and the service of my car was far more than I expected. Jenny updated me on the condition of my Buick, I left feeling confident that my car was serviced properly. Also receiving a car wash was icing on the cake. Thank you. More

Peggy has been the service manager for my 2008 highlander for several years. Excellent care and communication on her part. The service has always been on time and complete. Thank you for your courteous care for several years. Excellent care and communication on her part. The service has always been on time and complete. Thank you for your courteous care. I appreciate you julie miller I also had the interior cleaned and it is like a new car. I can only tell you that Peggy has always given me the complete price and always explained why. I think she should be complemented on a well done job. More

Great people who enjoy what they do. We bought four cars there last year. I love my Venza, drives like a dream. Stand outs Tyson-Service Richard-Customer service Manager Zak- General Sales Manager Dav there last year. I love my Venza, drives like a dream. Stand outs Tyson-Service Richard-Customer service Manager Zak- General Sales Manager David- loan documentation Ben Doan-Sales Assoc Never any question too small to answer. You only gave 5, but they are all a 10! Thier General Manager should be very proud of them all. Catherine R More

Very friendly customer service, she make sure all of my questions were answered, I could not be more pleased with my visit..I have been to this dealership many times and have always received great service. questions were answered, I could not be more pleased with my visit..I have been to this dealership many times and have always received great service. I always want and get the same customer service rep Jenny Rhodes, she has always given me the best service that I could ask for.. More

I was able to call and get an appointment the same day! That was better than expected. Then i was greeted upon my arrival. Jenny told me it would take about an hour, and in less that 45 minutes my name wa That was better than expected. Then i was greeted upon my arrival. Jenny told me it would take about an hour, and in less that 45 minutes my name was being called. I enjoyed sitting in you lounge area. I also enjoyed my coffee and a donuts too. Thank you for your great care of my van. More

Car issues is one of my least favorite things to deal with. Working with Jenny, I know she will always give me a straight answer. She is very knowledgable in her job. Always accomodating to our time sche with. Working with Jenny, I know she will always give me a straight answer. She is very knowledgable in her job. Always accomodating to our time schedule and very friendly. She makes "car issues" a little more tolerable. I would recommend Jenny and Gladstone Toyota Service. More