Toyota of Gladstone - Service Center

After purchasing my first ever "new" car, I was a little nervous about bringing it into a dealer, as I had heard so many horror stories from friends about services they had experienced. I have to say I was nervous about bringing it into a dealer, as I had heard so many horror stories from friends about services they had experienced. I have to say I was really impressed from the very beginning. I was connected to Jenny Rhodes, who was so knowledgeable and really in tune with communicating how everything worked. Since then, Fall 2007 I have had nothing but really good experiences dealing with the service department through Jenny, who always takes such good care of me! I really like my car, AND I very much appreciate knowing I can trust the people who help me take care of it! More

I took my 2010 Camry in for some additional installations. First, I got great help from Samson in Parts department. Then he transferred me out to Chris who was extremely helpful. He answered a installations. First, I got great help from Samson in Parts department. Then he transferred me out to Chris who was extremely helpful. He answered and followed up with all of my questions. He even arranged for a rental car for me. During the whole process of installing the extra optional parts for my car, Chris called and kept me update w/the process. When I came to pick up my car, Jose in service department came out to show and explained about the work. Great job for everyone. Thank you to Chris and everyone for going the extra mile for me-- Great customer service!!! More

Jenny Rhodes is the reason I continue to bring my 2009 Camry for service at Toyota of Gladstone!! She has EXCELLENT customer service skills, and is always there to answer my questions. I actually enjoy Camry for service at Toyota of Gladstone!! She has EXCELLENT customer service skills, and is always there to answer my questions. I actually enjoy coming in for service so I can see her. Thank You JENNY!! Sharon Tavassoli More

Jenny.....my service adviser did above and beyond satisfactory work on my 2003 rav4. I could go on and on about the stuff this lady did for me but i dont have time for a 4 page blog!! All i can say i satisfactory work on my 2003 rav4. I could go on and on about the stuff this lady did for me but i dont have time for a 4 page blog!! All i can say is......."that lady maid my wife and i VERY HAPPY we went to Gladestone Toyota"! Thanks so much "Jenny" and members of Toyota! More

Troy was very friendly and helpful. He was not pushy at all and I really appreciate that. They were willing to negotiate, he answered all my questions, and he even interacted with my kids. He went out to m all and I really appreciate that. They were willing to negotiate, he answered all my questions, and he even interacted with my kids. He went out to my van that was being serviced and got my kids car seats out so we could go for a test drive. I would recommend buying a vehicle from him to anyone! Thank you so much!! More

My 1986 Celica has only known Toyota servicing. Since 1989, Jenny has been the primary service care person. Even tho this is an old car, she always makes me feel like this car's care is just as importan 1989, Jenny has been the primary service care person. Even tho this is an old car, she always makes me feel like this car's care is just as important as any new car. Lately, getting Toyota parts have started to become a problem, Jenny took 2-3 days calling around the country trying to locate a specific genuine Toyota part. That really said alot about how much she cares about her job and about my car. Plus, she is always so cheery, friendly, fun to be around. She makes me feel like my car is family. Thus, I will continue to come to Gladstone Toyota Service Center, primarily because of Jenny Rhodes and how much she cares about making sure that my car is taken care of correctly, and in a timely manner. Plus, I let everyone I know that owns a Toyota to be sure and ask for Jenny and the PURPLE team, cuz, "they are the best"! More

We own two Toyota's, a Highlander and a Prius. Jenny has been our service team manager for both of these vehicles. Jenny goes the extra to make sure that we are satified with the service and the workmanshi been our service team manager for both of these vehicles. Jenny goes the extra to make sure that we are satified with the service and the workmanship. We have gotten to know her and we look forward to her "upbeat" and "can do" attitude. She remembers not only the vehicle questions discussed at our last auto service, but personal comments from my last service. This is a personal touch that means a lot, and I will always return to this dealership for service because I know the Toyota of Gladstone staff cares. Jenny has taught me that. Thank for such great service, and I would recommend anyone to try Gladstone Toyota's service department. All of the Service team projects that they appreciate the organization and take pride in their jobs as Jenny does. Jim DeClark A satified customer who has no problem giving the highest rating in all catagories. More

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Peggy is always very sympathetic and understanding and doesn't try to oversell anything that I don't need or can't afford, being a broke college student, I can't afford to give my car the love it really n doesn't try to oversell anything that I don't need or can't afford, being a broke college student, I can't afford to give my car the love it really needs, but at least I try to keep up on my oil changes. I will probably always go back to Toyota of Gladstone as long as I live in the area because I know I can get good customer service with out the salesman attitude! More

Everyone in the sales and service go beyond to be help full. Especial Jenny Rhodes and Peggy Maben. The girls are very efficient and very help full every time I have been in the service dept. I bought a R full. Especial Jenny Rhodes and Peggy Maben. The girls are very efficient and very help full every time I have been in the service dept. I bought a Rava4 2008 so I have been in for regular service for my car, and the people are always happy to great me with a smile and address my concerns. I stopped by Monday at 5:50 and was greeted with a smile, I was there to get my vanity light looked at and they got right on it to replace the bulb, and I was on my way! GREAT SERVICE EVERY TIME!! More