Toyota of Glendale

I have had a horrible and fraudulent experience at Toyota of Glendale. On 1/2/24 I took my 4Runner to this dealer for a tire safety check. A tech crashed my car badly within the dealer premises. It was not a of Glendale. On 1/2/24 I took my 4Runner to this dealer for a tire safety check. A tech crashed my car badly within the dealer premises. It was not a little bump, it was a big crash. I was given a document listing specific repairs that the dealer would do to my car but the dealer has not repaired my car completely. It says that the repair is complete and that the balance of the repairs it promised turned out to be unnecessary. I disagree. The contract is the document it gave me and what it promised. The service manager (Carlos), director of service (Robert), customer relations manager (Sophie), and the dealer manager (Gary) have been threatening and harassing me as I try to solve this legal issue. The dealer has been trying to force me to accept the car with incomplete repairs by canceling the rental, threatening to charge me $75 per day to store my car in its lot, and committing fraud. I have paid over $4000 for a rental. Though my car is now drivable, the dealer won't release my car unless I sign a document accepting my car as fully repaired while it video records me. I refused. Then the dealer said that it would charge me $75 per day storage fee to more more pressure on me to accept my car on its terms. My car has been at the dealer since 1/2/24 and that storage fee now is in the thousands. I was told by the rental company that customers' cars get damaged by the dealer service department frequently and that customers often find themselves in my position. I tried to file a claim with AAA but the dealer would not cooperate with it. I tried to file a claim with the dealer's surety bond company the claim was denied because I am not the claimant, only the dealer can file a claim it opted to not file a claim. The dealer still has my 4Runner and won't release it unless I do what it wants, for me to accept the repair it did to my car as fully complete (though it is not) and for me to pay it over $3,000 in storage fees. Recently the dealer offered to waive the storage fee and pay me $1000 . I declined because $1000 does not cover the repairs still needed, diminished value now that my car has been in an accident, the over $4000 in rental expense that I have incurred, the stress and great inconvenience the dealer has caused me, and the hassle of having to travel from San Diego (where I live) to Glendale to attempt to pick up my car only to repeatedly find it still incomplete. It is unbelieve that it is trying to get away with this. This is a horrible and fraudulent dealer. More