Toyota of Glendale

Worst service ever Worst experience I've had with any kind of dealer.I had a recall on my car and went to fix it, I ended up with missing car parts and a damaged radio. Worst experience I've had with any kind of dealer.I had a recall on my car and went to fix it, I ended up with missing car parts and a damaged radio. From the first moment I stepped into the dealership, up until I left with my car - I have witnessed an insane amount of unprofessional, disrespectful, and careless employees. From the beginning, the receptionist, Paul, never picked up the phone. The shuttle only gives you 5 miles around the dealer, and the waiting time for the shuttle was over an hour. I ended up waiting in the dealership for my car for 3 and half hours. During this time, I tried calling Paul many times to know the status of my car, and I saw him ignore the phone and letting it go to voicemail. After I received my car, I noticed that the car is extremely dirty and messy from the inside, moreover the RADIO WAS BROKEN. Paul tried to fix it, but it didn't work. I met with the assistant manager, Peter, to discuss the broken radio as well as the missing parts of the car and he said since I took it out of the lot, it wasn't their responsibility anymore, and regarding the missing parts, he said that some cars come with missing pieces and that my car was one of them. I explained to him that the radio was working perfectly before they took the car, but he didn't take responsibility. Peter was very careless and rude, completely unprofessional to be a candid for the well-renowned Toyota brand. I tired to speak with Carlos, the manager, but he was unwilling to help as well. I believe this is because of laziness and not wanting to get out of his office. I don't recommend for anyone, if you make a mistake, and decide to go - check that all the car pieces are there and expect to be ignored, and expect your car to come back messy and damaged. More

EXCELLENT CUSTOMER SERVICE. WE WENT TO ANOTHER DEALERSHIP AND CUSTOMER SERVICE WAS NOT GREAT. BUT AT GLENDALE OF TOYOTA ABRAHAM AND DAVID TOOK CARE OF US AND DID A GREAT JOB. VE WE WENT TO ANOTHER DEALERSHIP AND CUSTOMER SERVICE WAS NOT GREAT. BUT AT GLENDALE OF TOYOTA ABRAHAM AND DAVID TOOK CARE OF US AND DID A GREAT JOB. VERY PROFESSIONAL. More

Great Experience From the initial phone call from the dealer, to the completion of service, it was so smooth. The staff is very professional and friendly. Great expe From the initial phone call from the dealer, to the completion of service, it was so smooth. The staff is very professional and friendly. Great experience. They dropped me off at my work on a very timely manner while my car was serviced. After all the work was completed, they even contacted me twice to make sure I was totally satisfied with the service provided. Absolutely 100% satisfied! More

Excellent customer service Paul is the only reason I go back and had my service, he’s really reliable and know how to handle his customer, you’re the best Paul ...thumbs up !1 Paul is the only reason I go back and had my service, he’s really reliable and know how to handle his customer, you’re the best Paul ...thumbs up !1 More

Toyota Camry Hybrid. Great professional staff. Eric is the man, see him if you want to buy your next toyota. I highly recommend family and friends to toyota og glendale. Great professional staff. Eric is the man, see him if you want to buy your next toyota. I highly recommend family and friends to toyota og glendale. More

Excellent Service Chris Barahona was very helpful, thorough, and explained well the problem with my car. Work was done in reasonable time. The waiting room is comfort Chris Barahona was very helpful, thorough, and explained well the problem with my car. Work was done in reasonable time. The waiting room is comfortable. I've been a customer at this site for over 15 years. More

The one and only reason I go to service at Glendale The only reason I go and receive service at Glendale Toyota is because of Peter A. He is always on time , friendly and honest. It has been almost 7 y The only reason I go and receive service at Glendale Toyota is because of Peter A. He is always on time , friendly and honest. It has been almost 7 years that I only go to the service center and if Peter isn’t working I do not go. The other customer service is not so great. The girls that work there are very unorganized and slow. They have no professionalism specially when you ask questions over the phone. More

Very good attention Toyota of Glendale is a very good dealer. I’ve received excellent attention specially from PAUL FLORES . My car received a good job due to Toyota wor Toyota of Glendale is a very good dealer. I’ve received excellent attention specially from PAUL FLORES . My car received a good job due to Toyota workers. More

Best in Customer Service Friendly, pleasant, very helpful staff who cares and values their customers. Service Advisor made sure car was taken cared of in a timely manner, ex Friendly, pleasant, very helpful staff who cares and values their customers. Service Advisor made sure car was taken cared of in a timely manner, explained the service performed during such visit and further advised of what needs to be done for the next visit. More

Excellant Paul Flores at service center and a technician solved my problem with in an hour, Hamer Toyota could not do it in 4 1/2 hours. Paul Flores at service center and a technician solved my problem with in an hour, Hamer Toyota could not do it in 4 1/2 hours. More