Toyota of Greensboro

No key fob, not disclosed before sale. I previously had a good experience with Rice Toyota, where I bought a 2007 Camry and had service done on my 2005 Lexus LS. Then I had this sub-par I previously had a good experience with Rice Toyota, where I bought a 2007 Camry and had service done on my 2005 Lexus LS. Then I had this sub-par buying experience. Seems like not having a spare key should be disclosed before the sale, since it's an important part of any car. Lose the one key, you're stuck for weeks. And maybe I would have asked for a price adjustment. In addition, the wipers were original to the 4-1/2 year old car, and streaked when we used them.. How hard is it to look at the manufacture date stamped in the wiper? I saw it. Made in 2014. The 30,000 mile maintenance light was on from the start. When I took the car home, the Low Battery Light was also on. A new key cost me $400 including 2 trips and programming. New wipers: more than $40. Thankfully, my Local Flow Volvo Service person did away with the maintenance light in minutes in the service entrance by watching a video, at no cost. No special tools needed. Turns out the battery was fine, but nobody had reset the warning light after replacing the battery, which looks new. I reset that myself in my garage. I wonder why they didn't take care of these things before they showed the car and sold it to me? Some significant issues were present that should have been dealt with before the sale. And while signing the papers, there was the hard sell on a service agreement which would have cost $2,500 after a $1000 discount. No thanks! Lost my trust. I won't be back. The good? Sales person Latosha was nice. Except for the $440 I had to shell out I didn't know about, the price would have been decent. Volvo makes a good car, and this one took us to the beach and back 3 days after I bought it, racking up 600 miles without a hitch after I got the warning and maintenance lights sorted out. More

Great experience purchasing RAV4 Hybrid Great customer service. We arrived early on a Sunday and the sales manager sent out a text to find a sales rep to help us. Everyone was very profess Great customer service. We arrived early on a Sunday and the sales manager sent out a text to find a sales rep to help us. Everyone was very professional. Great buying experience. Highly recommended! More

4Runner TRD Pro Ian was terrific to work with! If you are looking to purchase a Toyota in Greensboro stop by and speak with Ian. Also, Neil the Sales Manager was grea Ian was terrific to work with! If you are looking to purchase a Toyota in Greensboro stop by and speak with Ian. Also, Neil the Sales Manager was great during the sales process. I was not impressed when dealing with the service department but it did not take away from the buying experience. More

Best Experience After several days of anticipation Latosha met my wife and I for the test drive. After the drive I knew this was not the car for me. Without being di After several days of anticipation Latosha met my wife and I for the test drive. After the drive I knew this was not the car for me. Without being discouraged, Latosha sat with us and ask about our concerns. She then went and got the car we wanted. After the test drive it was obvious this was it. It was a little out of our desired price range but everyone worked together to find a agreeable solution and we drove home in our Camry. More

Dealer patience and understanding was outstanding After searching online to find the car I wanted I went in to visit Rice Toyota and met Ian. Ian was one of the biggest reasons I bought the car from R After searching online to find the car I wanted I went in to visit Rice Toyota and met Ian. Ian was one of the biggest reasons I bought the car from Rice (all for good reason). Ian was thoughtful, patient, and conscientious of all my wants and needs. He listened to me and my needs. He was able to answer all my questions about all the cars and models we looked at. Even when I had to walk away to think and save, Ian was patient and did not pressure me to do anything I did not want to do. After months of talking back and forth to figure out exactly what I wanted, Ian and the sales team really went above and beyond to get a new car exactly as I wanted it, and at the best price around. I recommend Ian and Rice Toyota to anyone looking to buy a vehicle. They had an amazing customer experience and service. I will be buying from them again for sure. More

A wonderful experience Checked on line for a new SUV I knew what I wanted Rice Toyota picked up my profile and took all my info on Wednesday evening called me Thursday morni Checked on line for a new SUV I knew what I wanted Rice Toyota picked up my profile and took all my info on Wednesday evening called me Thursday morning to come pick up my car. Terrance was awesome thank you so much More

# 1 in the Triad This was by far the best experience I have ever had at a car dealership. My salesman Ian Gray was AWESOME! I have had great service many times but non This was by far the best experience I have ever had at a car dealership. My salesman Ian Gray was AWESOME! I have had great service many times but none of that compares to someone that can make a stressful process seem absolutely effortless. He went out of his way to make sure that we got into something that not only worked well for me in my daily life and financially but he made sure it was something I loved as well. I know that car shopping can be a very stressful and sometimes a scary experience. So If you are considering buying a Toyota, I highly recommend going to see Ian Gray at Rice Toyota in Greensboro. You wont feel the least bit pressured into anything and you'll be happy when you leave. More

I love my Rice Toyota! So I’ve purchased two cars previously through Rice Toyota - the first being a 2016 Corolla, which I traded in the following year for a 2017 Camry. Jus So I’ve purchased two cars previously through Rice Toyota - the first being a 2016 Corolla, which I traded in the following year for a 2017 Camry. Just recently my 2017 Camry was totaled in a hit and run accident and I had been stressing about finding a new car. Working with both Ian Gray and Ashley (Financing consultant) was an awesome experience. They both worked tirelessly on finding me just the right car to fit both my preferences and family needs. I’ve never leased a car before but they made sure to explain all the ins and outs of the process to ensure that this was a good option for us. I am absolutely in love with my 2019 Highlander and can honestly say that Rice Toyota officially has a loyal customer! More

Perfect - once again! We diligently researched the next vehicle we wanted to purchase. Upon arrival at Rice Toyota we were greeted by a most receptive, friendly, knowledgea We diligently researched the next vehicle we wanted to purchase. Upon arrival at Rice Toyota we were greeted by a most receptive, friendly, knowledgeable and professional Ian Gray. He listened to us for a few minutes and proceeded to check the inventory on computer, explained that he would bring up a vehicle he thought we would be interested in. We took a test drive but were not ready to make a decision. That evening, we emailed Ian our questions. The next day Ian answered all our concerns and we walked out to the lot and picked out the "same" vehicle that Ian had chosen for us to test drive. Ian Gray "listened" to our expressed needs and matched them with our perfect vehicle. Then we met and negotiated with another knowledgeable young man, Chris Johnston, for the best price. Awesome team! We felt that they cared about and met our needs. The future service on our new vehicle promises to be phenomenal. This is our 2nd new vehicle from Rice Toyota. Rice Toyota should be proud of their sales and management team on our recent purchase AND also their service team on our previous Toyota. There was no need to go anywhere else! We extend our sincerest appreciation. Blessings to all. More

Excellent service Terrence is knowledgeable, kind, and optimistic. Strongly recommend his expertise. He told us what was happening every step of the way and truly did e Terrence is knowledgeable, kind, and optimistic. Strongly recommend his expertise. He told us what was happening every step of the way and truly did everything in his power to get us the best deal. I love my new car! More