Toyota of Greenwich

Excellent Today, when my Prius was in for its regularly scheduled service, Jay was particularly helpful. There had been a miscommunication....which was entirely Today, when my Prius was in for its regularly scheduled service, Jay was particularly helpful. There had been a miscommunication....which was entirely my fault....about when the car would be ready. Jay helped out and got the car ready as soon as possible. It was great customer service. More

Service completed efficiently and on time Julio pointed out a potential suspension problem and contacted the company holding the extended warranty. He also provided good advice on handling the Julio pointed out a potential suspension problem and contacted the company holding the extended warranty. He also provided good advice on handling the insurance company. More

Broken mirror I grazed a downed tree after a storm that had partially fallen across the road. The damage was a broken right side mirror. Julio and others tried to " I grazed a downed tree after a storm that had partially fallen across the road. The damage was a broken right side mirror. Julio and others tried to "fix it" but in the end I needed a new mirror. The Toyota cost of that part was unconscionable and when added to the labor it was a very expensive repair given the issue. But the dealership worked hard to do it for less and gave me a rapid service time so that I was not without the mirror any longer than necessary. More

As aways, an excellent report! From the willingness to fit me into their busy schedule, to the way everybody deals with me (and, I think, their other customers), I have nothing but From the willingness to fit me into their busy schedule, to the way everybody deals with me (and, I think, their other customers), I have nothing but good words for the whole team. My Corolla is nearing the end of its three-year lease, and it has been a pleasure throughout that time. Over the years, we have owned other Toyota models, and the experience has always been excellent More

85000 mile service and new front brakes I went in for the standard 85000 mile service, but was soon told I needed front brakes. I was not surprised b/c I had been told at last service that I went in for the standard 85000 mile service, but was soon told I needed front brakes. I was not surprised b/c I had been told at last service that it was coming. My service rep, Jay, said they could do them right now if I had time to Wait. His time frame was right on target. Many thanks to Jay and the mechanic for another pleasant experience. More

Quick, Efficient, Friendly - great customer service Service was fabulous as always. Jay is quick, efficient, up-front and easy to work with. We have a 2013 Sequoia and 2015 Rav4...both purchased from Service was fabulous as always. Jay is quick, efficient, up-front and easy to work with. We have a 2013 Sequoia and 2015 Rav4...both purchased from this dealership. Love that we can always get in and out of there quickly at drop-off (where we were greeted immediately by a friendly gentleman), and when we picked the car back up in the afternoon. (Jay is the reason we bought a second car from this dealership.). Thank you!! More

Excellent Customer Service First service appointment today was outstanding! Service was fast and the guys were kind and helpful. My salmon even arranged for some complementary First service appointment today was outstanding! Service was fast and the guys were kind and helpful. My salmon even arranged for some complementary body work to be done. Thank you everyone! More

Excellent experience First time having my fav 4 serviced. From making the appt on a Saturday to the payment process it was flawless and professional. I will return First time having my fav 4 serviced. From making the appt on a Saturday to the payment process it was flawless and professional. I will return More

Oil change and maintenance for our car Karla was very friendly and helpful. She managed our expectations, told us about the need to change the air filter, and even gave us a 5% discount. Karla was very friendly and helpful. She managed our expectations, told us about the need to change the air filter, and even gave us a 5% discount. Julio was very communicative and helpful. He explained different options for us in diagnosing the noise in our minivan, and did not charge us for this service, when they did not find the cause. More

Service I was met at the door by my service advisor. He explained everything to me. He went out of his way to make everything go well. I have been a customer I was met at the door by my service advisor. He explained everything to me. He went out of his way to make everything go well. I have been a customer on & off for 30 years, he by far was the best service advisor. More