Toyota of Greenwich

Personalized, efficient care I had a Sat am appt. with lots to do after. The car was ready an hour early. There was an issue with my Bluetooth and they brought me to the back to w I had a Sat am appt. with lots to do after. The car was ready an hour early. There was an issue with my Bluetooth and they brought me to the back to work with the technician and my phone so they could be sure it was done to my satisfaction. I also have a dent and need body work, which they don’t do there. They took pics and sent them to the body shop, who will email me a quote. They also agreed to get me a loaner when I book the repair! This saved me numerous steps! Julio was very personable and accommodating. My warantee is running out, so Julio booked my next visit a bit early to be sure I’m still covered. Thank you Greenwich Toyota! This is why I’m driving my third car from you. More

Kudos to You My recent service visit was not unusual! I ALWAYS receive excellent customer service and care for my vehicle! If there was any notable difference, it My recent service visit was not unusual! I ALWAYS receive excellent customer service and care for my vehicle! If there was any notable difference, it was that I was introduced to more of the staff! Julio (Zallo) represents the Toyota of Greenwich in an exemplary manner! He provided the perfect combination of professionalism and humanism. At one point, Julio politely interrupted my intake to assist an elderly customer exiting the service area. I am not easily impressed. But, I could easily tell that this was his genuine nature; nothing pretentious in this act. In conclusion, My vehicle was serviced in a timely manner. The work performed during my visit was thoroughly explained. And, all questions were answered before I could ask them. That usually doesn't happen outside of television and movies! But, I can assure anyone that it did on Friday, April 20, 2018! THANK YOU Julio and Toyota of Greenwich for all that you do! I've already recommended you to others! Kudos to you! . . . By the way, this is not a paid/solicited review! More

Check up appointment My car's service with Jay was excellent. All my concerns were addressed. I did not have to wait and everyone was very welcoming. I left knowing my ca My car's service with Jay was excellent. All my concerns were addressed. I did not have to wait and everyone was very welcoming. I left knowing my car was safe and in good condition. More

Great customer service I didn’t buy my Toyota at Greenwich Toyota but I will buy my next here. I came in for a repair - great service, proactive, understanding, great commun I didn’t buy my Toyota at Greenwich Toyota but I will buy my next here. I came in for a repair - great service, proactive, understanding, great communication. Jay was especially helpful. I found the whole interaction to be so much better than the other dealerships in this area. I very highly recommend them and will be doing all services and purchases here in the future. Thanks to the team. More

Excellent I found everyone to be extremely helpful, professional & friendly - the man that took the car in, the service advisor & the girl at check-out. I would I found everyone to be extremely helpful, professional & friendly - the man that took the car in, the service advisor & the girl at check-out. I would definitely recommend this dealership to others. More

Service 4/25/18 Very good service. Service manager recognized me by name and called to let me know when car was ready. Very happy with the car service Very good service. Service manager recognized me by name and called to let me know when car was ready. Very happy with the car service More

Very knowledgeable and helpful service reps The service reps carefully explained what work would be done and they kept me informed throughout the process. The focus was on what maintenance was a The service reps carefully explained what work would be done and they kept me informed throughout the process. The focus was on what maintenance was actually needed with no attempt to sell additional services. Thanks! More

Efficient, great service The guys worked like clockwork and I so appreciated that. They didn't just sit around; they were proactive, moving the ball along to get me out. Great The guys worked like clockwork and I so appreciated that. They didn't just sit around; they were proactive, moving the ball along to get me out. Great job. More

Great Service Experience I have had two last minute mini emergency visits in the past week and a half. The Service Dept staff have been great. Diagnosed the isaue(s) got me in I have had two last minute mini emergency visits in the past week and a half. The Service Dept staff have been great. Diagnosed the isaue(s) got me in and out the same day and even performed several recall checks and maintenance items while the cars were in the shops. A very smooth operation from the greeting to and including payment. Ms Gaito steered me though the whole process like the pro she is. Will be back. More

Unparalleled Customer Service from a Family-Owned Dealership We recently purchased a 2018 Toyota Highlander from Toyota of Greenwich and can’t say enough good things about this buying experience and everyone inv We recently purchased a 2018 Toyota Highlander from Toyota of Greenwich and can’t say enough good things about this buying experience and everyone involved. Our car-buying experience was a real pleasure. Small family-owned dealerships that take pride in offering true customer service are indeed a rare breed. HIGHLY RECOMMEND! More