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Toyota of Hackensack

Hackensack, NJ

4.5
4,238 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 4,238 reviews

September 15, 2025

John was very nice and helpful. He made my experience very pleasant. I would tell friends to go see John! More

by dtm071234
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2025

Excellent service. Great attention to details and extremely stress free. Keeps up the good work. More

by carlos.huezo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2025

EASY AND QUICK SCHEDULING AND TIMELY SERVICE BUT I AM DISAPPOINTED AND SKEPTICAL ABOUT GETTING MY FIFTH RAV4 as I didn’t expect the door can collect water in 4 years: it is defaulted sealing and as a min More

by WMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2025

Professional, attentive to every need, Treating customers like family members. Reliable service. Defiinitely recommend Toyota of Hackensack More

by ANKA458
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Louissaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2025

The team are amazing! ! They kept me informed every step of the way. I have a celica and brought it in because the previous non Toyota mechanic did a terrible job. Toyota o More

by Lydia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All employees who worked on my car
September 12, 2025

The service center is always helpful, communicative, and clean. Scheduling is always easy and the staff is always friendly! More

by Swp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2025

JP was a pleasure to work with. He helped me with everything I needed for my new car and for sure I would recommend Hackensack Toyota. More

by TONYCABRERA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2025

They sold me a vehicle when I went to pick it up they raised the price to over $4,000 more they did a bait and switch More

by MMGIANTS53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Radulic
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Reyes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Toyota of Hackensack responded

Thank you for your feedback. Perhaps your review should reflect all that the dealer did to actually try to resolve your issue. First, your initial concern was that the rearview mirror was shaking upon operation of the vehicle. The dealership replaced the rearview mirror at no charge. The rearview mirror still had some residual shaking and you claimed that there was something wrong with the vehicle. We offered to either trade you into a 2025 Toyota Camry or return your money. Ultimately, the 2025 Toyota Camry ended up being more money than the 2024. Thus, we refunded your money. This is not even remotely close to what you refer to as a "bait & switch."

Sep 12, 2025 -

MMGIANTS53 responded

The dealer took back the 2024 Camry which had material defects which was confirmed by Toyota , however the 2025 Camry that I had given a deposit on and had a buyer vehicle order had the amount of $19,481 due upon pick up and when I went to pick up the vehicle they told me it was over $23,000 due upon pick up and they ran my credit with 2 different finance companies where I was to finance with Toyota financial , 2 days later they posted the vehicle for sale for $34,613.00 which was over $7,000 more than my vehicle order stated

September 11, 2025

Faster than anticipated, informative and too the point. Gave clear guidance Treated like a family member More

by Ndmartin1994
Recommend Dealer
Yes
Employees Worked With
Zachary Loonam
September 11, 2025

Some recommendations i got are too early They have been done not that long For example, transmission fluid, it has been replaced at 70k Now its only 107 More

by MBURGOL22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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