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Toyota of Hackensack
Hackensack, NJ
4,032 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,032 reviews
April 15, 2023
No experience with dealership. Just service visit No Service area clean and coffee available Excellent service Just service visit No Service area clean and coffee available Excellent service More
by ebersick
Verified CustomerEmployees Worked With
Joe Huncken in service. Efficient and courteous. Person who took and delivered my car also very nice
April 15, 2023
The financial department, did a nonsense job. They couldn't find my income sources. Note, I retired from the government job in New York. How to explain this? They couldn't find my income sources. Note, I retired from the government job in New York. How to explain this? More
by juanitova
Employees Worked With
April 14, 2023
They did not wash my car (I did request it) and there were black fingerprints all over the outside AND inside of my car. There was also an empty water bottle in my cup holder! My seat and steering whee were black fingerprints all over the outside AND inside of my car. There was also an empty water bottle in my cup holder! My seat and steering wheel had been moved. I reported these things to the staff and they said it would take over 30 minutes to get the car washed. I asked if perhaps they could just wipe off all of the black fingerprints but they said “no”. Very poor service 😞 More
by FLUTESTARS
Employees Worked With
April 14, 2023
It would be better. If the front desk receptionist / Service area . Little bit more bigger. It's too crowded for 3 or 4 customers . While waiting to be called to talk to If the front desk receptionist / Service area . Little bit more bigger. It's too crowded for 3 or 4 customers . While waiting to be called to talk to the guys inside the office for service. Need improvement . More
by JAYSANPEDRO123
Employees Worked With
April 14, 2023
Service is very good. Staff are friendly and helpful and happy with the work they have done to my car.Good job!. Staff are friendly and helpful and happy with the work they have done to my car.Good job!. More
by CMFEBRERO
Employees Worked With
April 13, 2023
They wanted remove parts from my car for no reason only want my money I went for oil and filter change and after 4 hour’s waiting they said my caliper are broke liar want my money I went for oil and filter change and after 4 hour’s waiting they said my caliper are broke liar More
by Rosselyramirez
Employees Worked With
Paul
April 13, 2023
Great service manager fast service. Everything was done or expected were go back. Thank you for your service. Everything was done or expected were go back. Thank you for your service. More
by ARIEL1194
Employees Worked With
April 12, 2023
The service department has a well organized procedure for check-in for repairs. The staff is very courteous and competent. check-in for repairs. The staff is very courteous and competent. More
by KLEEBELL
Employees Worked With
