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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
4,053 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 4,053 reviews

March 07, 2022

Car buying experience was ok getting the plates and reg was the worst thing ever More

by Vinnie5451
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
sales sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2022 -

Toyota of Hackensack responded

Sorry to hear that your you experienced a issue with plates and registration. Did you happen to reside outside of NJ area?

Mar 10, 2022 -

Vinnie5451 responded

I do and there is no back log here . I just went and got a plate for another car same day

Mar 10, 2022 -

Toyota of Hackensack responded

Not sure where you purchased the other vehicle, but as you probably know State of NJ issues temporary plates and registration for both in state and out of state customers. May I ask what name the vehicle was purchased under?

Mar 10, 2022 -

Vinnie5451 responded

Not publicly if you would provide me you name I would be happy to call in as it expires in 3 days

Mar 10, 2022 -

Toyota of Hackensack responded

sure thing. You can 201-212-6925. My name is Jay

Mar 11, 2022 -

Vinnie5451 responded

Finally got the plates on 3/19 after the old plates expired on 3/17. While they did issue me a new temp plate after leaving a lot of messages on a vmail no one answers and being told to just go ahead and drive around with the expired ones I did have to threaten to call NJ Consumer Affairs and my State AG and a Lawyer to get them to issue a new set of temp tags . While I can understand getting the plates is a process the issue was on their end and should have been cleared up before they sold the car.All in all I would not buy another car from this dealer. I do have to say Jay was a big help and if it wasn't for him reaching out because of the review here who knows how long this would have took .

March 07, 2022

They didn't fix the issue the first time; now, they don't have a rental car to fix the issue again. Really bad service More

by GUSTAV0N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
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Mar 10, 2022 -

Toyota of Hackensack responded

Sorry to hear that your experience with service was less than 100%. May we ask what the issue with the vehicle was?

Mar 11, 2022 -

GUSTAV0N responded

Car shakes when stopped idling issue .

Mar 12, 2022 -

Toyota of Hackensack responded

May i ask what the name the service was under?

Mar 14, 2022 -

GUSTAV0N responded

Vanessa B.Reyes. (Toyota corolla 2013)

March 07, 2022

Yes should have a different system were for a oil change doesn’t take 2.5 hrs waiting. More

by MMEJIA335
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 10, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. We are sorry to hear that your service for oil change took longer than expected. Was oil change the only service you were having done?

March 07, 2022

Fast service but overprice to replace serpentine belt and spark plugs IMHO. I know it's Toyota but c'mon. No coupons allowed. More

by Amaury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. Serpentine belt and spark plugs are not typical items we offer coupons on, but perhaps we will consider it for the future. Thank you for servicing with us!

March 06, 2022

Great service, the wait time was exactly what I was told. Employees are always nice. More

by NILSA_66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the wait time for the servicing of your vehicle was exactly what was discussed. Thank you for servicing with us! We appreciate your business!

March 06, 2022

Very welcoming and professional We were satisfied with the service N l l l ll More

by FERNAMPER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We appreciate that you chose us for service! Thank you for your business!

March 06, 2022

They greeted me and took control right away without any confusion. They were orderly and polite. I didn't have to wait long to complete service. More

by MVMARCHI44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Villacres
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Mar 08, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service with Paul Villacres was both orderly and respectful of your time. Thank you for servicing with us! We appreciate your business!

March 06, 2022

Please work on to reduce the-wait time, it took 2and half just for oil change and filter Change. Thanks More

by SNZAIDI999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul was great,
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Mar 10, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. We are always trying to be respectful of customers time depending on the amount of service customers present. We appreciate your patience and understanding. We shall endeavor to better the wait times in service. Thank you for your business!

March 05, 2022

This is the only place I will take my car to- excellent service and honest people More

by MELISSAD4423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Repair service/maintenance
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March 04, 2022

Alex was fantastic and helped us find the perfect Rav4. Given the times and all the car shortages, it was a miracle to find a car let alone to have a good experience at a dealership. Alex made all of those More

by Dave
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro Corpuz
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Mar 05, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Alex Corpuz was both honest & transparent during a time where vehicles are extremely hard to come by. Thank you for your business! Enjoy your new RAV4!

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