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Toyota of Hackensack
Hackensack, NJ
4,002 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,002 reviews
January 16, 2022
They refused to apply my rewards program.They didn't They refused to apply my rewards program. They didn't apply the coupon that was sent from them. Kat has a very bad customer service experience. Th They refused to apply my rewards program. They didn't apply the coupon that was sent from them. Kat has a very bad customer service experience. They didn't answer for the corporate customer service . Mostly they don't care to maintain the customer loyality. More
by WSAMIR2005
Verified CustomerEmployees Worked With
Kat 0 star
January 15, 2022
Wonderful experience with sales consultant Melissa at Toyota of Hackensack. She was very kind, helpful, and informative and made my process very seamless and great. Would definitely recommend Toyota of Hackensack. She was very kind, helpful, and informative and made my process very seamless and great. Would definitely recommend More
by Asher Naeem
January 15, 2022
Smooth transaction, full transparency, courteous, friendly staff, very knowledgeable, answering all questions with right answers Will highly recommend. friendly staff, very knowledgeable, answering all questions with right answers Will highly recommend. More
by MAURICE7
January 14, 2022
Bill coll is the best. Juan was great & Mario always goes over & beyond. I’ve been loyal to Mario for long time & we are on i think my 8-9th toyota!!!! over & beyond. I’ve been loyal to Mario for long time & we are on i think my 8-9th toyota!!!! More
by PROPATH
January 13, 2022
I have been an extremely satisfied customer at this dealership for nearly six years. Friendly, knowledgeable, competent, and helpful people throughout this dealership including sales, service, service dealership for nearly six years. Friendly, knowledgeable, competent, and helpful people throughout this dealership including sales, service, service advisors, and staff. They always seem to have the customer's best interest in mind, and make good and timely recommendations to keep my vehicle safe and on the road! More
by CGREEN13
Employees Worked With
Joe Huncken
January 13, 2022
Lack of communication and because of that info is not being brought to my attention. Both my wife’s car and my truck had red notices and I only saw it when I got home. Both vehicles also needed windshiel being brought to my attention. Both my wife’s car and my truck had red notices and I only saw it when I got home. Both vehicles also needed windshield wipers and no one even noticed that. For the price of service I would think the “service” would be better. More
by jeffheffner
Employees Worked With
Do not recall
January 11, 2022
I arrived at 8:20 I told the receptionist I had an appointment She sent me right in to Robert Meola. He looked up my car and saw what had to be done and promised my car would be ready in about an hour appointment She sent me right in to Robert Meola. He looked up my car and saw what had to be done and promised my car would be ready in about an hour I went into the showroom and was greeted by a lovely man who showed me the 2022 Camry XLE. He(Jose Alvarez) explained all the new technology. We sat in the car and I was able to compare it with my 2016 Camry SE. I was very impressed with the car and the salesman If the color was black I really would have been tempted to trade my car in. I’m still thinking about it. It was a very pleasant hour waiting for my car More
by MMAHO77051
Employees Worked With
