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Toyota of Hackensack
Hackensack, NJ
4,006 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,006 reviews
Verified Customer
November 24, 2021
There was confusion checking in our car. The incorrect mileage was listed. We called the representative we dealt with -- Christo Escalante -- twice the next day to ask that records be changed to reflect mileage was listed. We called the representative we dealt with -- Christo Escalante -- twice the next day to ask that records be changed to reflect the correct mileage, but received no call back. This is not the customer service we've come to expect from Toyota of Hackensack. More
by DENDRAC
Employees Worked With
Christo Escalante
November 23, 2021
Got my second leased car from Miriam, was so happy to know she was still there 3 years later! My first experience was great and my second even better. know she was still there 3 years later! My first experience was great and my second even better. More
by Smileylynn0228
Employees Worked With
Miriam Shanken
November 23, 2021
The staff is extremely friendly and helpful. I had the pleasure of working with Melissa during my lease buy out process and she was an absolute delight. She updated me every step of the way and was so per pleasure of working with Melissa during my lease buy out process and she was an absolute delight. She updated me every step of the way and was so personable. I hope more people have the opportunity to work with her, she’s a gem! More
by lewars07
Employees Worked With
November 22, 2021
In person or by the phone they are very helpful to you . Always checking in you and what u want . Thanks so much for your amiability . Always checking in you and what u want . Thanks so much for your amiability . More
by LUSMA
Employees Worked With
November 21, 2021
don't certified anything I got a car problems i am busy to take there to take there More
by MEGAMIND1800
Employees Worked With
November 20, 2021
Courteous, friendly time estimates correct. Could do better answering what one part of the service was. better answering what one part of the service was. More
by RMAZEAU
Employees Worked With
November 20, 2021
Ana was great to deal with. We have leased or bought numerous cars from this dealership and always leave satisfied. numerous cars from this dealership and always leave satisfied. More
by MONGO1020
Employees Worked With
November 20, 2021
They took great care of me with no problems at all. I bought my first Toyota from the same dealer it was a basic rav-4 and it never let me down. I really stepped up to a 4 runner wow what a fabulous vehi bought my first Toyota from the same dealer it was a basic rav-4 and it never let me down. I really stepped up to a 4 runner wow what a fabulous vehicle. I am so very thankful I was able to get it. More
by SETAGTOO21
Employees Worked With
