Toyota of Hackensack

very good service ...I highly recommend Hackensack Toyota. Fast and friendly. Clean facility, and very efficient Toyota. Fast and friendly. Clean facility, and very efficient More

It’s always a pleasure to do business with Toyota of Hackensack. This is my third time here. There was a slight issue with my appointment - it couldn’t be located - but Cedric was tremendously helpful a Hackensack. This is my third time here. There was a slight issue with my appointment - it couldn’t be located - but Cedric was tremendously helpful and professional about it and was able to accommodate me for the day. Thank you. More

I am super happy with my new Rav4 Prime! After dealing with a dealership in Brooklyn, I found Toyota of Hackensack because not only did they have the car I wanted in stock, they also were not tagging on a with a dealership in Brooklyn, I found Toyota of Hackensack because not only did they have the car I wanted in stock, they also were not tagging on a surcharge like all of the dealerships in New York City and Long Island. We had a couple of snafus, but everyone worked to smooth things over so that I could drive off with my car. Miriam was awesome with all the communication and Jay was great. I appreciated Mary (on the phone) and Steve (finance guy) for their directness. More

Always great service and always very helpful. I accidentally showed up an hour early and they still took me. accidentally showed up an hour early and they still took me. More

when the car was finished with service I sat inside and the driver's seat was totally out of position. I still can't get it right and its day 2. I had to make a long drive down the jersey shore the same af the driver's seat was totally out of position. I still can't get it right and its day 2. I had to make a long drive down the jersey shore the same afternoon as the service and i drove with an uncomfortable seat position. More

Melissa Loussaint and Michael Burden were very friendly and helpful. Also, at the time Toyota of Hackensack was the only dealer not charging above sticker price, although that has changed. If we had had t and helpful. Also, at the time Toyota of Hackensack was the only dealer not charging above sticker price, although that has changed. If we had had to pay above sticker we would not have purchased the vehicle. More

Angel was helpful and knowledgable, however you posted signs that all should wear masks but none of them wore masks. I was uncomfortable due to covid. I also asked to order an extra valet key as a bac signs that all should wear masks but none of them wore masks. I was uncomfortable due to covid. I also asked to order an extra valet key as a back up spare, but was told I could not unless car was present . I dont understand I was picking up my car and paid for it in full, why couldn't I just order an extra key. Why do I have to come back to do that on another trip? thank you, More

Quick & efficient & trustworthy. Miriam makes car shopping easy by thoroughly explaining all costs & fees and is super knowledgeable. Amazing experience and very organized. I couldn’t have been more shopping easy by thoroughly explaining all costs & fees and is super knowledgeable. Amazing experience and very organized. I couldn’t have been more happier More

The staff was courteous. I wished the sales rep would have gone though some of the features with me and added fuel to the car.it was less than a quarter full. have gone though some of the features with me and added fuel to the car.it was less than a quarter full. More

The service department is a little chaotic. When I went there for a scheduled service, the entrance road was blocked due to construction and there were no signage outside on where to proceed. Once I was a there for a scheduled service, the entrance road was blocked due to construction and there were no signage outside on where to proceed. Once I was able to reach the service area and find someone to assist me, I was directed to the reception area which was cramped with customers waiting. I had to wait longer than expected to get my car serviced which took almost 2 hours which normally takes 1 hour in other places. Even after the car was done, I was told my car is parked outside. When I got inside my car, I couldn’t find my keys. Eventually, somebody approached me to bring me my keys. It was just a confusing experience overall. More