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Toyota of Hackensack

Hackensack, NJ

4.5
4,047 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 4,048 reviews

July 05, 2021

Great professional service that you can ask for is what any buyer should approach like I had it experience myself . Really great experience I had More

by Miroslav Soltys
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ANGEL ALVAREZ
Jul 06, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience. We are glad to hear that your experience with Angel Alvarez was above & beyond your expectations. We appreciate your business! Enjoy your new purchase!

July 04, 2021

Excellent service the best price in repair the best dealer for the maintenance of my Toyota thank you very much five stars is not enoughg More

by F.E.10APRIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Carella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul, Miriam Shanken
Jul 06, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with our service department was above your expectations! We appreciate your business!

July 04, 2021

The representative person attitude was not nice. Not kind, not smile. But the one young service person who helped bring my car was very friendly!! More

by YUJIFUJITA31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Jul 06, 2021 -

Toyota of Hackensack responded

Thank you for your feedback! Not sure if this review is related to sales or service?

Jul 06, 2021 -

YUJIFUJITA31 responded

They both are working for your Service department.

July 03, 2021

Everyone at this dealership is always very professional and courteous, I always service my car here even though there are plenty of nearer dealers because of the interactions with the staff. More

by MS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember name
Jul 06, 2021 -

Toyota of Hackensack responded

Thank you for the feedback! We go out of our way to be as professional and courteous as possible. We appreciate that you drive farther to service with us! Thank you for your business!

July 03, 2021

Everyone at the site is professional and courteous. Thank you. More

by SCIENCEBAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nixon Gomez
Jul 06, 2021 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that everyone was professional & courteous during your visit!

July 01, 2021

Everything was great. In and out in 90 minutes. Staff was very attentive. More

by PHIMOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kat
Jul 05, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was finished in under 90 minutes. Thank you for your business! We look forward to your next service visit!

June 30, 2021

I bought my Toyota there and I have gone back there for all service. I will continue to go back there for all future service. More

by MSDALY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TONY GALLO
Jul 05, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We appreciate that you purchased your vehicle and continue to service here with us. Thank you for your business!

June 30, 2021

The process was fast.The employees were professionals The process was fast. The employees were professionals and delivered the information in an accurate and clear manner. I would recommend the agency More

by perdomo.soraya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ramirez
Jul 05, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you purchasing process with John Ramirez was both professional and expeditious. We appreciate your business! Enjoy your new purchase!

June 30, 2021

Even though it was a lot of customers/ clients, I was served very fast an efficiently. Top of the line and team work seems to be the formula!!! Good job!!! More

by JULIO2768
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Morell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Carella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2021 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that even though we were busy, our staff was able to serve you in a fast & efficient manner. We appreciate your business!

June 30, 2021

Alex was great with me. Not crazy about the required almost $400 total loss insurance fee they slap on to new car purchases but I’m used to it being one thing or another. More

by andrewpfaff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro Corpuz
Jul 05, 2021 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that your experience with Alex was great! In regards to our fee structure, we've seen documentation fees at other dealers as high as $895.00. In addition, even though there is a vehicle shortage throughout the nation we continue to offer discounts on both our new and pre-owned vehicles. We appreciate your business!

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