Toyota of Hackensack

I bought my last two Toyotas at Hackensack so I went there again but was very disappointed that they did not honor the Costco auto buying plan at this time. For that reason I contacted Costco and was gi there again but was very disappointed that they did not honor the Costco auto buying plan at this time. For that reason I contacted Costco and was given two other dealerships that do honor the program. I visited both but neither had the car I was looking for. Hackensack was able to locate the car I was looking for so I bought it there. Miriam did do some price adjustments for me which I did appreciate. When I picked up the car I got very little instruction on how to use it. I will have to make an appointment to learn how to use the features of the car. More

This is a mixed review of a recent repair experience, oil and filter change and tire rotation. As far as I can tell, the service was done correctly (except see below), the service consultant, receptionist, c and filter change and tire rotation. As far as I can tell, the service was done correctly (except see below), the service consultant, receptionist, checkin valet and delivery valet were all pleasant and competent. Why it’s a mixed review: When I made the appointment over the phone, I was told it would take about an hour, so I elected to wait for it. The service consultant said an hour to an hour and a half; marginal, but still in a reasonable range. When I was not called after 2 hours I went back to the consultant, who had my paperwork ready; which made it seem like the car had been finished sometime earlier, and I wasn’t notified. Someone could have come to see me in the waiting area, or texted me, but no one did. If I had known upfront that it would be two hours I would not have waited. 2nd problem: The tire pressures were not set correctly. The were all set to 36 PSI, yet the placard in the car clearly shows that the front tires should be 35 and the rear 33. I have my own emergency pump, so I was able to correct this. General comment: I’ve been having cars serviced for 60 years. I have never had an experience where work was completed in the promised time, the estimates were sometimes off by days, so I guess twice a 1 hour estimate is exceptionally good. But it doesn’t feel like it. Also in my experience, no service facility, dealer or independent, has ever set tire pressures correctly, and unfortunately Toyota of Hackensack is no exception. Which is why I always check tire pressures myself after a service. More

Ariel was great. Straight forward. No BS. He came in first thing in the morning to close the deal when his day started at 2pm. I Will recommend this place to anyone looking for a new or pre-owned vehic first thing in the morning to close the deal when his day started at 2pm. I Will recommend this place to anyone looking for a new or pre-owned vehicle. More

Alex Corpus was the best. Upfront, friendly, and fast service. Zero haggling and competitive trade in value. I would recommend to anyone in North Jersey. service. Zero haggling and competitive trade in value. I would recommend to anyone in North Jersey. More

Worst customer service, no one knows what they are doing. More

Excellent experience. Smooth from beginning to end. Miriam is great! Miriam is great! More

Great experience! Awesome service provided by JP. I will be returning again for my next lease. be returning again for my next lease. More

the service department was kind, friendly and professional throughout. thank you for making the experience a good one. professional throughout. thank you for making the experience a good one. More

they are always great but was the best this time took my they are always great but was the best this time took my truck for oil change without appointment and addressed the recall Louis Gallo is the best they are always great but was the best this time took my truck for oil change without appointment and addressed the recall Louis Gallo is the best More

Quick and attentive service provided. We got a call as soon as the vehicle was ready and the pick up was quick as well. We have been to other dealers and this one is the best soon as the vehicle was ready and the pick up was quick as well. We have been to other dealers and this one is the best More