Toyota of Hackensack

Very pleased with my experience at Hackensack Toyota. I was greeted by Miriam right away. She worked quickly to make sure I got the car I wanted with enough time to make it to work. Miriam was very knowled was greeted by Miriam right away. She worked quickly to make sure I got the car I wanted with enough time to make it to work. Miriam was very knowledgeable and a pleasure to talk to. Mike in finance was really nice as well. Buying a new car should always be this easy. More

my wife and i walked in to TOH and had the best experience ever after having experience so bad with two prior Toyota dealerships. PARKWAY TOYOTA AND TOYOTA UNIVERSE. These two dealerships were ver experience ever after having experience so bad with two prior Toyota dealerships. PARKWAY TOYOTA AND TOYOTA UNIVERSE. These two dealerships were very very very unprofessional PKWY TOYOTA MANAGER WAS RUDE AND ARROGANT TOYOTA UNIVERSE WAS FULL OF LIES. TOH WAS OUTSTANDING=. Miriam was out of this world she ROCKED. I have not purchased the Highlander yet but will soon and it will be from TOH and sales person MIRIAM....Thank you for honest and humble greeting...SEE YOU SOOOOON!!! More

I was there for tire replacement that had been ordered for me. It took a little longer then I expected but was finally done as well as the alignment. for me. It took a little longer then I expected but was finally done as well as the alignment. More

Great experience buying our used 2018 RAV4 from Melissa! Quick, easy and painless buying! Thank you to Melissa for making this purchase easy and out the door in less then 2 hours! Very happy with the car! Quick, easy and painless buying! Thank you to Melissa for making this purchase easy and out the door in less then 2 hours! Very happy with the car! More

Love toyota staff is very pleasant they the best vehicle i am a fist time buyer and i am so happy with my purchase thanks toyota i am a fist time buyer and i am so happy with my purchase thanks toyota More

Everything was good. From the time it took to finish everything to every staff person that I encountered, it was all very nice. The whole thing was awesome. everything to every staff person that I encountered, it was all very nice. The whole thing was awesome. More

I was very satisfied with the salesman, he was very knowledgeable & friendly. He got me a very good deal. I will definitely recommend Toyota to my friends & family knowledgeable & friendly. He got me a very good deal. I will definitely recommend Toyota to my friends & family More

On 03/20/21, I bought a 2016 Buick Encore VIN: KL4CJGSB8GB748750 from Toyota of Hackensack.  On 03/22/21, I brought the car to a Buick service department in Queens for a Multi-Point Check / DT Eng KL4CJGSB8GB748750 from Toyota of Hackensack.  On 03/22/21, I brought the car to a Buick service department in Queens for a Multi-Point Check / DT Engine Diagnostic Test.  There were problems (e.g.  crack on oil pan near drain plug; an after market drain plug (i.e., bolt) had been previously installed, throttle body service, coolant flush, engine air filter, lug nuts missing caps / cracked when new tires rotated, excessive rust around the wheels (as if car had been sitting in water). The oil light indicator was on at 35%.  The Carfax did not accurately reflect the car history. After Buick service department's Multi-Point Check / Diagnostic Test, I immediately drove back to Toyota of Hackensack to unwind the deal.  My original salesperson at Toyota, Melissa Louissant asked me if Toyota were to repair the problems would I still be interested in the car.  I responded "no." I am forever grateful to the Buick service department in Queens.  I was able to unwind the deal with Toyota of Hackensack, due to Buick's service technician's sharp eye to see the hairline crack in the oil pan & for noticing the missing & cracked lug nuts, excessive interior rust on the wheels well. Melissa Louissant was dismissive & unprofessional during the sale process; and much more so when I returned the car; as I sat in the chair making telephone calls to the bank to cancel checks of my downpayment and the insurance agent to void the insurance policy, Melissa had the audacity to come over to me and tell me "you can leave now."  I kindly replied that I couldn't leave without something stating the deal had been cancelled.  She stated there wasn't anything to give me that I had to wait for the VIN to be cancelled & to expect an email from finance.  I insisted I couldn't leave without something.  After conferring with finance, she asked for my documents, finance wrote "VOID" dated & signed the front page of all documents. This shows their lack of integrity. So relieved that I was able to unwind the deal! More