Toyota of Hackensack

Miriam is first class and professional all the way. She was straightforward with me from day one on vehicle pricing and the entire purchasing process. I could not have asked for a better car-buying experie was straightforward with me from day one on vehicle pricing and the entire purchasing process. I could not have asked for a better car-buying experience, and would not hesitate to go back for any future vehicle needs. More

JP helped me reach the best desicion about buying a new car in a very kind and nice way. I recommend his services and Toyota of Hackensack as well. car in a very kind and nice way. I recommend his services and Toyota of Hackensack as well. More

I drove 5 hours to come to Hackensack Toyota to pick up a car. When I got there I was so disappointed because the car that I was picking up was supposed to have a sunroof and the car that was waiting on me, car. When I got there I was so disappointed because the car that I was picking up was supposed to have a sunroof and the car that was waiting on me, did not. I encountered Ana and she could sense my frustration from the moment that I hit the front door. Honestly, I was ready to turn around and run away from this dealership, my faith in their competence was a zero, considering that I drove 5 hours to pick up a car that was listed incorrectly on their website. Ana basically saved the day and saved the deal. She went above and beyond to make it right. I ended up buying the car and she is having a sunroof installed. She is probably the best that Hackensack Toyota has to offer! She was able to emphasize with my frustration and problem solve to make the situation better. If you go there ask for her! You will be glad that you did. More

Shout out to Jeff for recommending Mirriam , she’s awesome , very nice and accommodating . Please look for her when you want to get a new car 🙌 awesome , very nice and accommodating . Please look for her when you want to get a new car 🙌 More

John was wonderful to work with. Went to numerous dealers before I found John and Toyota of Hackensack! So glad to be driving my new car! before I found John and Toyota of Hackensack! So glad to be driving my new car! More

From the moment we walked in, Miriam was there to greet us and made the whole process of getting our new car so easy. It was the most easiest, stress free car purchase I’ve ever experienced and it was beca us and made the whole process of getting our new car so easy. It was the most easiest, stress free car purchase I’ve ever experienced and it was because of Miriams excellent service and care. More

Melissa provided the best customer care I have experienced while purchasing a car. I will be using her services from now on. She was able to find me the exact car I wanted in one day when all ot experienced while purchasing a car. I will be using her services from now on. She was able to find me the exact car I wanted in one day when all other dealerships told me I would have to wait six months. Truly appreciative. More

Overall my experience was acceptable considering what I expect from car dealerships. I was mildly upset that the terms of the offer I was given changed when I came back the following day; however, they ha expect from car dealerships. I was mildly upset that the terms of the offer I was given changed when I came back the following day; however, they had the car that I wanted (very difficult to find currently) and they knew it. So, I cannot fault them for trying to extract as much from the deal as they possibly could. Ultimately, I am happy with the deal and the vehicle I purchased from them. My real issue is after the fact... the vehicle I purchased had damage to the front bumper from a snow plow in the lot prior to my arrival to look at the truck. Of course, the salesman assured me that the damage would be fixed at no cost to me. It was promised that the arrangements would be made on my behalf; however, when I reached out to the salesman directly, I received no communication back. I called the dealership several times and reached out to the salesman personally with no response. I was able to schedule the repair with the service department myself, but come to find out I was never given a "we owe" slip informing the service department that the sales department was to pay for the repair. This required another trip back to the dealership to speak with a sales manager. Ultimately the repair was completed and paid for by the dealership as promised, but I was very disappointed in the fact that several promises were made during the buying process and I was then ignored after the paperwork was signed. As a result, the new car we purchased for my wife last week was from a different Toyota dealership. Toyota of Hackensack lost my future business as a result of my being ignored. More

We’ve worked with Melissa for the last 4 years and she’s been great! She always remembers the details of what’s going on in our lives and what cars would meet those needs while staying within our budget. Sh been great! She always remembers the details of what’s going on in our lives and what cars would meet those needs while staying within our budget. She’s never pushy and always willing to help! More

We totally enjoyed our experience at Toyota of Hackensack, our salesperson JP Reyes was awesome his patience and understanding to all out needs were exceptional. He was a gentleman at all times I Hackensack, our salesperson JP Reyes was awesome his patience and understanding to all out needs were exceptional. He was a gentleman at all times I would highly recommend him to anyone interested in purchasing a car. He answered all our questions and we did have a lot. More