Toyota of Hackensack

I was told by my saleman that my 2020 highlander platinum does not come with carpeted mat and cargo net. I don't know what to do? I have been buy cars since 1980 and never have I had short change with cargo does not come with carpeted mat and cargo net. I don't know what to do? I have been buy cars since 1980 and never have I had short change with cargo mat? More

Melissa did a great job helping to secure an awesome mini-van!!!! Melissa worked hard to help finalize my deal in a few hours that day. mini-van!!!! Melissa worked hard to help finalize my deal in a few hours that day. More

My routine oil change and safety check were done efficiently. I am a pleased customer for over 10 years. The service people are always courteous. efficiently. I am a pleased customer for over 10 years. The service people are always courteous. More

I have been coming to this dealership for over 15 years, and they are the best.The salesman that I have been Paul A the last two times is also one of the best and they are the best.The salesman that I have been Paul A the last two times is also one of the best More

Melissa helped us out for most of the day Saturday, trying to get us into an RAV4. Through her persistence and great customer service we landed a great deal and drove away with a new* used 2019 RAV4. S trying to get us into an RAV4. Through her persistence and great customer service we landed a great deal and drove away with a new* used 2019 RAV4. She was great. Highly recommend Melissa if you head there. More

Nothing so great. I feel customer service can be improved greatly. Wait time is ok. Earlier I have utilized shuttle service but this time they have turned down, not sure if it was because of Pandemic. But ov greatly. Wait time is ok. Earlier I have utilized shuttle service but this time they have turned down, not sure if it was because of Pandemic. But overall I feel some of staffs are not courteous and sticking to their words More

When my car Toyota Corolla 2017 to fix a recall it was When my car Toyota Corolla 2017 to fix a recall it was in perfect condition except for the recall problem. When I got it back there was something ha When my car Toyota Corolla 2017 to fix a recall it was in perfect condition except for the recall problem. When I got it back there was something hanging when I opened the door from the driver side. I don’t know what happened but the small speaker from the door was hanging. I called to report the problem and I will bring my car on Monday to have it fixed. I hope they don’t charge me. More

The service rep Tyrone Munoz handled my car service was very knowledgeable. I had to leave the car for service and was offered a ride if I needed it Tyrone explained everything that was to be done to ca very knowledgeable. I had to leave the car for service and was offered a ride if I needed it Tyrone explained everything that was to be done to car. Applied the coupon I received for the oil change and asked if I wanted the car washed after the service. Gave me an estimate on the cost of services and the approximate time it would be done. He called me when the car was ready to be picked up. Arrived at the service department and was immediately taken care of. The car was brought out to me nice and clean! Thank you. More

Melissa was best dealer I've met.She helped me get good deal on my Rav4. She was excellent and I am happy with my purchase. deal on my Rav4. She was excellent and I am happy with my purchase. More

Not happy that the price I was quoted for was not the price Toyota wanted to charge me. Toyota needs to be clear about additional charges, such as environmental recycling fees(which is nonsense for rotor price Toyota wanted to charge me. Toyota needs to be clear about additional charges, such as environmental recycling fees(which is nonsense for rotors as I know Toyota can get $ (scrap metal) for these. I have had rotors done at other facilities and never been charged for this. Again if you are going to charge for something it needs to be said up front. This is how you conduct honest business as opposed to attempting to add on extra fees when a consumer is paying the bill. I have had one other similar incident where I had a $60 credit which Toyota only wanted to recognition $20 and put the other $40 towards future repairs. If this type of business continues I will seek out another place to conduct my business. More