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Toyota of Hackensack
Hackensack, NJ
4,018 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,018 reviews
September 10, 2019
A GREAT TEAM...! KIND, QUICK, SERIOUS, TIMELY, PROMPT TO SERVE. I LIKED THE WAY MIRIAM ATTEND MY REQUESTS ABOUT THE VEHICLE AND THE PROMPT RESPONSES. SHE ADDRESSED T KIND, QUICK, SERIOUS, TIMELY, PROMPT TO SERVE. I LIKED THE WAY MIRIAM ATTEND MY REQUESTS ABOUT THE VEHICLE AND THE PROMPT RESPONSES. SHE ADDRESSED THE PROCESS IN SUCH A WAY THAT I FEEL VERY COMFORTABLE. More
by doncapeto
Employees Worked With
Miriam Shanken
September 08, 2019
Toyota of Hackensack is the BEST!! Always have a great experience at Toyota of Hackensack. Ana listened to our wish list and was efficient at helping us purchase an awesome vehicle. We Always have a great experience at Toyota of Hackensack. Ana listened to our wish list and was efficient at helping us purchase an awesome vehicle. We left with exactly what we wanted. Jay Rim is awesome, as well. We have purchased many vehicles and Jay has been instrumental and helpful. Everyone at Toyota oackensack is friendly, pleasant and professional. More
by Jahn
September 07, 2019
Great customer service ! Ana made my leasing process quick easy. super friendly and patient. I am very satisfied with my new leased vehicle. Highly recommend Toyota of Hackens Ana made my leasing process quick easy. super friendly and patient. I am very satisfied with my new leased vehicle. Highly recommend Toyota of Hackensack! More
by SandraTata
Employees Worked With
September 05, 2019
Personalized service at Toyota of Hackensack We had a great experience working with Miriam at Toyota of Hackensack. Very straightforward, honest and professional. Miriam was great to work with. H We had a great experience working with Miriam at Toyota of Hackensack. Very straightforward, honest and professional. Miriam was great to work with. Highly recommended! More
by Laura J
Employees Worked With
Miriam Shanken
September 05, 2019
Thank you. Our sales rep was outstanding: clear, complete overview of the car, helpful, a pleasure to work with. All other aspects of finalizing were quick, smo Our sales rep was outstanding: clear, complete overview of the car, helpful, a pleasure to work with. All other aspects of finalizing were quick, smooth. More
by foxzeni
Employees Worked With
Frank, insurance, Miriam Shanken
September 04, 2019
Never so easy to buy a car We had a wonderful experience at Toyota of Hackensack. We were in and out in a few hours and it was such an easy experience. We loved working with Mi We had a wonderful experience at Toyota of Hackensack. We were in and out in a few hours and it was such an easy experience. We loved working with Miriam who made the process so easy. I would definitely recommend Toyota of Hackensack to all of my friends. More
by surarozenberg
Employees Worked With
Miriam Shanken
September 03, 2019
Possible Bait and Switch They advertised a ''17 Camry with 4,000 miles for a very fair price (too good to be true deal). Called and spoke to 'Eddy'' before visiting and was as They advertised a ''17 Camry with 4,000 miles for a very fair price (too good to be true deal). Called and spoke to 'Eddy'' before visiting and was assured that the vehicle was still in stock and available. About an hour later I visited the dealership and ultimately was advised by a sales rep 'that the car had been sold and was not available, but would 'I like to see some other used cars' ?. I gave them the obvious 'NO' answer and couldn't leave the dealership quickly enough. . A later 'clarification' being that they had a deposit on the vehicle,It's amazing how quickly used cars get sold these days ! Can I prove that this was a classic bait and switch ploy, NO I can't. Am I suspicious? Absolutely YES! The vehicle still appears on their web site as available for purchase!!! I'm seriously considering contacting the NJ Consumers Affairs to investigate. More
by Fritz
Employees Worked With
Eddymer Diaz
August 27, 2019
Miriam was fantastic! Miriam answered all of my questions and helped get me into my new car. She was super sweet, friendly, and truly cared a lot about going above and beyo Miriam answered all of my questions and helped get me into my new car. She was super sweet, friendly, and truly cared a lot about going above and beyond. This is only my second car lease I have had, but she made the process easy and stress free. She followed up with me after to see how everything was going with my experience. Would definitely recommend working with her! More
by dperl
Employees Worked With
Miriam Shanken
August 27, 2019
Fantastic experience with Miriam! Fantastic experience with Miriam. Knows the products extremely well and was very informative on all issues related. I am leasing vehicles for 20 years Fantastic experience with Miriam. Knows the products extremely well and was very informative on all issues related. I am leasing vehicles for 20 years and I’ve never witnessed a member of any sales staff represent the dealership so well! Thank you for having her part of your team! More
by Jetkid4647
Employees Worked With
Miriam Shanken
August 25, 2019
New Car Transaction This is my second transaction with this dealer in less then a year so I would say as far as car dealers are concerned, they are pretty OK. The only th This is my second transaction with this dealer in less then a year so I would say as far as car dealers are concerned, they are pretty OK. The only things that they need to work on is the FINANCING DEPT. They are way too slow to get you done and out. Be prepared to wait a couple of hours to get them to call you in. But if you do go in to buy a car make sure you ask for Ana Mayer’s. She’s amazing!! More
by LTN
Employees Worked With
