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Toyota of Hackensack
Hackensack, NJ
3,612 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,612 reviews
April 09, 2012
I came to this dealership and was able to find a BMW 325i at a really good price. Antwan my salesman was great from start to finish and the sales process was as smooth as butter. Because it was a little late at a really good price. Antwan my salesman was great from start to finish and the sales process was as smooth as butter. Because it was a little late when we negotiated the price, I came back the next day to finalize the sale and this is where things get bad. It's called the finance department. After waiting nearly two hours which is about typical I see from dealership experience, I sat with a guy named Steve or Christie jr. as I call him. This guy is as crooked as they come and was out to try and screw me the moment I sat down. First he tells me that he's got good news for me and that he's "GIVING" me an extra 3 year, 36,000 mile warranty on the car because he noticed that the one that came with the car was not enough warranty. I thought that was great and then he goes to shoving papers at me to sign with no explanation. He then says that bi-weekly payments will be deducted from my paycheck beginning the very next pay period which I found strange. From experience I know that car payments usually don't begin for at least a month so I was immediately suspicious. I also noticed that my car payment which was discussed with Antwan had all of a sudden gone up from $155 a month to now $220 a month. Thank God I didn't leave that place without looking at the finance agreement because that so called extra warranty Steve was so called "giving me" was actually being charged to me at $2500. Not only that, incredibly, Steve, yes Steve had signed me up for Smart Pay without telling me thus the bi- weekly deduction. Well once I saw this I went back and asked him to take it out but he tried to insist that the car would literally fall apart if I didn't get the extended warranty. He said I was crazy for not wanting the warranty but I stood my ground and insisted the $2500 dollar warranty be removed. Reluctantly he did but only after I waited 2 hours for him to do a new finance agreement. I later called my bank who informed me that the bi-weekly amount taken from my account had nothing to do with them and I should have that ceased. When I called Yes Steve on this matter, he said he had forgotten to do it and that he couldn't fix it because it was Saturday which I later found to be untrue. I was given a 1-800 number and told to fix it myself. Fortunately the smart pay was deactivated but with a $25.00 deactivation fee which Steve could have deactivated from his office free of charge. I was told to call the finance director and complain but at what end? I'm sure they are more than aware of Steve's crooked practices and all I can say is that I will NEVER visit this dealership again and have already told 30 of my friends to steer clear of them. My compliments to Antwan again but from the other reviews the finance department are loaded with CROOKS, CROOKS, and more CROOKS!!!!! Stay FARRRRRRR away!!!!!!!!!!! More
by serg1492
Employees Worked With
Antwan (salesman) Steve (finance department)
Helpful April 01, 2012
I just wanted to say that the sales department at Toyota of Hackensack did a great job in helping me with my new Camry! I was able to get the car and color I wanted, options that make me happy and then the of Hackensack did a great job in helping me with my new Camry! I was able to get the car and color I wanted, options that make me happy and then the Finance guys helped with the price I could afford. Mike and Steve really went out of their way to make sure Iunderstood the contract and received the best rate I could! Thanks so much as I will be back when a new car is needed, although the reason I bought a toyota is that it will be in MANY years as I expect this Camry to last forever! More
by jjohnson2211
Employees Worked With
Socrates, Mike Finn
March 20, 2012
I have had multiple issues with this dealer, I went to buy a car and thought I was having a great experience with a great salesman who was trying to help me out, told us we qualified for 2.9% financing on buy a car and thought I was having a great experience with a great salesman who was trying to help me out, told us we qualified for 2.9% financing on a use certified pre-owned car... told us what our price range was.. gave us a fantastic deal on our trade in.. what could go wrong? That was the wrong way to think.. Picking out the car was great! We were so happy we found something in our budget and we were getting a good deal on our trade in that WE DIDN'T EVEN NEGOTIATE THE PRICE ON THE CAR! Then we went to the finance department.. we waited forever (which is fine we all know buying a car takes time), when we finally got in, we were basically thrown papers and told not to read them and just sign (something we never do). Mike Finn (the finance manager) told us that we NEEDED the extended warranty (NO SIR), made me feel like if we didnt get it that our car was going to fall apart! He got so pushy at one point I looked at my husband and said "if he is so worried about this car we should probably skip it", he then backed off but called me stupid, at this point I had to remove myself from the situation and leave the finance office. My husband came back to get me for the final paperwork and since hte montly payments ended up being what Paul had said I thought nothing of it. The next day I started looking at the financial paperwork, none of it added up, I was confused. I then spent all day calling Toyota of Hackensack trying to get it resolved, I got a bunch of "I don't knows" "he's out of the office" etc. I finally got Mario (their head salesmanager) on the phone who got me back to Mike Finn... once again I was told I was basically dumb and couldnt add. I spend the next few days working and in my spare time trying to figure out the math.. maybe I was wrong.. but no.. I wasn't , if there is one thing I am good at it is numbers, I am a Civil Engineer and no one is going to screw me with number games. I decided to go into Toyota myself and have them explain it to my face. Best decision I made in the enire process at this location. When getting to Toyota we were told the Finance Manager was in a meeting and he would be out in 10 minutes.. so we waited, I refused to leave before this got resolved. We waited THREE HOURS to talk to him. During this time we went to find our salesman Paul Almedia who when we mentioned the finances to him about we were supposed to get the car for the price on the window and nothing added up looked EXTREMELY uncomfortable.. Another finance officer (Steve) looked at our papers and said "I really want to help you guys but I can't get this to add up, and he said the price outloud we were told we paid for the car.. That is when I knew someone had screwed us.. What had REALLY happened is we told Paul Almedia what we could afford to pay per month (MISTAKE NUMBER 1), they were having a weekend sale on the Corollas where everything was about 1k off, what he did was lead us into believe we were getting the price that was in big colorful numbers on the front of the car (which was 1k lower than sticker) and sent our stuff over to financing with the higher cost on our sheets which seems to be illegalAfter waiting 3 hours to talk to the Finance manager we didn't get so much as an "I'm sorry, we messed up". The issue was corrected and I was told they were going to send a check to Toyota Financial for the difference in price and taxes. WATCH OUT FOR THIS TACTIC, NEGOTIATE A PRICE OF THE VEHICLE NOT MONTHLY PAYMENTS... Lesson learned for me, but luckily I caught it within the week of buying the car... Hope this helps someone in the future not encounter what we did. More
by cargalas
Employees Worked With
Mike Finn and Paul Almedia
March 10, 2012
these people are not what they claim to be.their financial department is crooked.i was ripped off by being charged twice for tax and registration and also doc fee.the price i negotiated was changed financial department is crooked.i was ripped off by being charged twice for tax and registration and also doc fee.the price i negotiated was changed when i went to the finance dept and i had to pay 1,000 extra.the car they sold me was out of oil i had to change oil at the nearby dealership when i went home.the sales person never advised me on tag regulations of new jersey because i am from out of state,couldnt drive the car for 4 days due to expired tags.tag and title dept clerk very rude.After countless calls,it took general manager to have my tags sent by ups express.ithey also forced me to get a warranty which thankfully, i was able to cancel via toyota financial.beware of these people, they dont have your interest at heart!!!!!!!!!! More
by danson
Employees Worked With
nico
March 02, 2012
We just bought our new car a few days ago and our visit at this dealer was so positive. The people were very approachable and friendly. Thanks to Joe, for doing a great job. We will definitely recommend h at this dealer was so positive. The people were very approachable and friendly. Thanks to Joe, for doing a great job. We will definitely recommend him to our friends and family!!! More
by elai_120
Employees Worked With
joe long
February 22, 2012
Came in looking for a Rav 4, not sure what to expect. Left with a 2012 that I love. Price was fantastic, salesman really helped and did not hassle me, and the finance guys got me through quick and easy. Left with a 2012 that I love. Price was fantastic, salesman really helped and did not hassle me, and the finance guys got me through quick and easy. I have toyota care, so no oil change bills for 2 years !!!! Thanks all, will be back whenever I am ready for another vehicle! More
by johncarbone
Employees Worked With
Mike Park
February 22, 2012
Came in looking for a Rav 4, not sure what to expect. Left with a 2012 that I love. Price was fantastic, salesman really helped and did not hassle me, and the finance guys got me through quick and easy. Left with a 2012 that I love. Price was fantastic, salesman really helped and did not hassle me, and the finance guys got me through quick and easy. I have toyota care, so no oil change bills for 2 years !!!! Thanks all, will be back whenever I am ready for another vehicle! More
by johncarbone32
Employees Worked With
Mike Park
February 08, 2012
I bought my 3rd Camry from Toyota of Hackensack the other day and left as pleased as ever. I live near a Bigger dealer right off the highway, but will always travel to these guys, it is so worth it. They t day and left as pleased as ever. I live near a Bigger dealer right off the highway, but will always travel to these guys, it is so worth it. They treat you with respect, give a great price, and the finance department is great. This is the place that gets all by business, a sweet ride I can afford every month! More
by joe.staven
Employees Worked With
Socrates, Mike Finn
January 28, 2012
I purchased by car at Toyota of Hackensack and continue to use them for service. Every time I drive in for service I am greeted by a polite attendant and directed inside to meeting with a service writer. to use them for service. Every time I drive in for service I am greeted by a polite attendant and directed inside to meeting with a service writer. I worked with Cedric during my last visit and he was very professional and courteous. I dropped my vehicle off and was given a ride to work. Cedric called with the technician recommendations which I chose to have completed. The price was very reasonable and Cedric called me when it was done. I highly recommend this dealer!! More
by northapproach
Employees Worked With
Cedric
January 24, 2012
Bought a 2009 Camry from Toyota of Hackensack and loved the experience. Sam was very nice and straightforward, and the deal I got was the best on the internet. I could not be happier with the interest ra the experience. Sam was very nice and straightforward, and the deal I got was the best on the internet. I could not be happier with the interest rate also, 2.9%, and the certified coverage that was free. It was like getting a new car at a HUGE discount. Thanks guys, you have a customer for life that will tell all his friends! More
by dweltzer11
Employees Worked With
Sam M
