Toyota of Hackensack

I walked in to purchase an new toyota yaris. The sales person was very nice and friendly. But the finance manager was a jerk! Because we got 0% financing on the car, he would not let us leave without purx person was very nice and friendly. But the finance manager was a jerk! Because we got 0% financing on the car, he would not let us leave without purxhasing other warranties even though we did not want them. And even though we declined them he still added them to my receipt. He is horrible and tried to scam us. Went back that same night after reviewing the paper work and was told by him that his job is to sell warranties and it has been added to my contract and he already got his commission on it. Very horrible to deal with. I had to call the 1800 number to complain and get it removed. They also never called me when my plates were ready. I had to shop up there a few times til I finally got them which was the day the temporary tag expired and demanded getting them that day. I went to parkway Toyota or englewood cliffs to renew my warranty and for service. A much better staff to deal with. More

Dealt with an absolutely rude salesman who doesn't know the first thing about courtesy or how to talk to customers. Bill - you don't have a monopoly on Toyota vehicles nor are your deals so great that they the first thing about courtesy or how to talk to customers. Bill - you don't have a monopoly on Toyota vehicles nor are your deals so great that they are "non-negotiable". I'd urge you to stay away, there are better dealerships out there!! More

Stay away! I was visiting NJ and needed a fan belt repaired. I took it there because it was close. It took them two days to repair. They called me to say that the car was done and I could pick it u repaired. I took it there because it was close. It took them two days to repair. They called me to say that the car was done and I could pick it up after 3PM; when I showed up it was still not finished. They gave me a loaner to get home and I had to pick it up the next morning. Subsequently I turned the A/C on (which was working fine prior to the service) and the compressor would not switch on. They told me I had to drive back and drop the car off for another service in order to see if they forgot to enable the compressor after the previous service. I will never go back there! More

Be warned!!! I've had the displeasure of dealing with Toyota of Hackensack and the unprofessional service based on lies and greed. Augie is the finance salesperson and we all know they make money on extr Toyota of Hackensack and the unprofessional service based on lies and greed. Augie is the finance salesperson and we all know they make money on extra services, so he starts lying about their maintenance service saying I could get tuneup from any dealership which ended up false. I would have to go back to ONLY Hackensack because I was turned away from the closer Toyota dealership and found out afterwards that it only covered an oil change. I decided to cancel these services and here is where my frustration began, I came in to his office to cancel service and he said it would be taken care of. I wait for my next bill and I notice there hasn't been a credit, he kept lying telling me it takes a month to process. He just kept lying and gave me a number for the person handling my return and she never picks up the phone or calls me back. I would not see a refund until 5 months later. Just stay away from this dealership built on lies and deceit to take your hard earned money! There are plenty of other well maintained Toyota dealership than this one. DO NOT BUY from Toyota Hackensack, you have been warned! More

Not the best. Could be better. Sneaky Finance Department - double check paperwork before leaving. Actual salespeople very nice and cooperative. Good stock of cars, good location. - double check paperwork before leaving. Actual salespeople very nice and cooperative. Good stock of cars, good location. More

Financing manager Michael Finn snuck two warranties (tire & key replacement) into the final price of the car. When asked if we wanted these two warranties, we said no, and he said they wouldn't cost anything & key replacement) into the final price of the car. When asked if we wanted these two warranties, we said no, and he said they wouldn't cost anything and that they were included. Little did we know, he just snuck them into the final price of the car. When, I called to ask about the discrepancy and lack of documented price, he actually yelled at me on the phone and was extremely rude. He never once brought up the fact that I do have 60 days to cancel the warranties. Said I'm just one of thousands of customer's he deals with, are you kidding me who says that? Not someone you want to buy a car from. The financial services department at this dealership is extremely deceiving and very difficult to get in touch with. Strongly recommend considering a different dealership! More