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Toyota of Hackensack
Hackensack, NJ
4,040 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,040 reviews
November 17, 2018
New car Ana was amazing. She was very helpful and knowledgeable. She answered all my questions with kindness and professionalism. I really recommend her. Her Ana was amazing. She was very helpful and knowledgeable. She answered all my questions with kindness and professionalism. I really recommend her. Her customer service was very good. I'm very happy with her service. More
by Glenys17
Employees Worked With
November 10, 2018
Exceptional service Walter helped me with choosing my leased vehicle. Over the course of 2 weeks he has shown courtesy, professionalism, thoroughness and exceptional foll Walter helped me with choosing my leased vehicle. Over the course of 2 weeks he has shown courtesy, professionalism, thoroughness and exceptional follow through. I am very happy with my Rav4 thanks to Walter and Jay. More
by Spark
November 06, 2018
Alejandro was great! He walked me through each step and understood my situation when purchased a used car. I'd definitely recommend him when purchasing both used or new ca He walked me through each step and understood my situation when purchased a used car. I'd definitely recommend him when purchasing both used or new car at this dealer. More
by iy
Employees Worked With
Alejandro Corpuz
October 30, 2018
Great Experience Throughout my whole family, we have purchased/leased a little over 10 cars from Walter. We are loyal to him and this dealership for their continued s Throughout my whole family, we have purchased/leased a little over 10 cars from Walter. We are loyal to him and this dealership for their continued service! Walter has been extremely helpful, patient, and respectful throughout any experience. So fortunate!! More
by Marianne51
Employees Worked With
Walter Chacon
October 25, 2018
Excellent experience! Ana Mayers is a friendly and knowledgeable sales consultant. She helped to make my decision to lease a new car easy. I am pleased that I was able Ana Mayers is a friendly and knowledgeable sales consultant. She helped to make my decision to lease a new car easy. I am pleased that I was able to meet Ana and have this excellent experience. More
by Rose17
Employees Worked With
October 15, 2018
What an experience Bill and Sam have been amazing with my family and I. We purchased many vehicles from them for many years. We always refer our family and friends to th Bill and Sam have been amazing with my family and I. We purchased many vehicles from them for many years. We always refer our family and friends to them. Very honest and truthful people. HIGHLY recommended. The only dealer I go to when it comes to trading and upgrading! Trust me this is not like any other dealer. There’s no hidden fees everything is straight up. Finance department is also great. They also have an Allstate insurance office in the same dealer that’s deals with different insurance companies. The service department also great just make an appointment and your gd to go. Very convenient! Thank you again for everything! More
by Jaouni6
October 12, 2018
Excellent Helpful and always try to find the right vehicle for you. It took longer but I ended up happy with my car. Ana was very helpful. Helpful and always try to find the right vehicle for you. It took longer but I ended up happy with my car. Ana was very helpful. More
by Emma Salazar
Employees Worked With
October 04, 2018
Definition of AWESOME My lease end date was slowly approaching and without hesitation I knew that I would contact Walter Chacon from Toyota of Hackensack to assist me again My lease end date was slowly approaching and without hesitation I knew that I would contact Walter Chacon from Toyota of Hackensack to assist me again with a new lease, although I reside and work in NY. Walter Chacon demonstrated patience and understanding of my constant change in my work schedule and made himself available for me regardless of the time of day I reached out to him. He was very knowledgeable regarding the car of my interest and was able to provide answers instantly regarding all aspects of my lease. My experience was extremely pleasant from day one to the day I drove off in my new Toyota, If you are stressed and need a smooth car buying experience, Walter Chacon is who you need to call. Walter you are the definition of AWESOME!!! More
by Bren C
Employees Worked With
Walter Chacon
October 01, 2018
Worst customer service experience. We have been dealing with this dealership for many years and Michael was one of the best person in sales they had. After he was gone, we have been suf We have been dealing with this dealership for many years and Michael was one of the best person in sales they had. After he was gone, we have been suffering a lot lately. I would specifically like to mention Mary Green (Internet Sales), i wanted to buy out Toyota Camry whose lease was over and i wanted to see how much would be the amount every month if i finance it for 4 or 5 years. I contacted them through the chat on their website, called them on their local number and sent email to reach out to them as i wasn't having enough time to go and visit their dealership. Mary first informed me that the vehicle is under my mother in law's name and she should allow this, my mother in law allowed it and confirmed by email and through telephonic conversation, this satisfied Mary's request, then she asked for me to sign the form with my SSN and other details to give me the rate. I did everything possible but in the end, she refused to give me any information saying that i have to visit them. If this was the case, why did you make me waste so much of my time on chat/email/phone/filling out the forms. This is ridiculous, when i asked for the contact details of the management, she simply ignored and didnt provide me any details. Sure Mary and the management of Hackensack Toyota, i would rather take my business else where but to deal with people like you who treat their old committed customers so badly. More
by adnanhashmi
Employees Worked With
Mary Green
September 15, 2018
Great experience Ana Mayer was very courteous and helpful. She made the whole car buying experience a delight. Would definitely recommend her. Very happy with my new Ana Mayer was very courteous and helpful. She made the whole car buying experience a delight. Would definitely recommend her. Very happy with my new car. More
by Sue S.
Employees Worked With
