Toyota of Hackensack

Good experience Very good car buying experience using AARP discounting. No haggling over price and no 'let me bring this to my manager to see if it can be approved' n Very good car buying experience using AARP discounting. No haggling over price and no 'let me bring this to my manager to see if it can be approved' nonsense that usually goes with a new car purchase. I was however, disappointed to learn that when my insurance agent called the dealership on the day that happened to be our salesman's day off, there was NO ONE in the dealership able to assist her. Thus the loss of one star in the overall rating More

Couldn't have been better This was an overall great experience. I felt comfortable the whole time and enjoyed the people I worked with. Ana and Steve know their stuff, and I 10 This was an overall great experience. I felt comfortable the whole time and enjoyed the people I worked with. Ana and Steve know their stuff, and I 10/10 recommend them and this dealership More

Solid and speedy experience with Ana this AM I spent countless hours over the last two weeks, considering cars from the Honda to Lexus. I ultimately decided to work with Ana @ Hackensack Toyota f I spent countless hours over the last two weeks, considering cars from the Honda to Lexus. I ultimately decided to work with Ana @ Hackensack Toyota for my new lease (C-HR) as she kept things smooth and simple. Little negiotation was necessary and based on my research was provided with a price that seemed reasonable based on KBB fair price estimates. I was in and out in under 1.5 hrs (which included the car being fueled up and cleaned). Thanks Ana and team! (A gentleman in finance and lady in Internet Sales were also very knowledgeable and nice!) More

Internet Price Negotiation is the Way to Go Negotiating for a new car can be as terrifying as the sound of a dentist drill. While some embrace the challenge, others like me, are fraught with ter Negotiating for a new car can be as terrifying as the sound of a dentist drill. While some embrace the challenge, others like me, are fraught with terror. When it came time to replace our 12 year old SUV, we watched way too many YouTubes and visited car dealer inventories on Sundays. We narrowed our decision to the Toyota Highlander. My goal was to do my homework on model pricing and with some helpful tips from my brother and friend from work, I felt equipped to begin the negotiating process. My 1st attempt resulted in a phone call from a dealer where the representative’s first words to me were, “who is this”? Strike 1 - not the way to engage a customer. My 2nd attempt put me in contact with Mary from Toyota of Hackensack. It was clear from the start Mary was a professional who knew how to treat a prospective buyer, was courteous and responded quickly. A price was decided and although ToH’s 1st price offer on my trade in was an insult, we came to an agreement, I left a deposit and picked up our brand new (only 7 miles!) 2018 Toyota Highlander Limited. Ramon took care of my in person visit, Billy handled the purchase, Steve handled the paperwork, Dan the vehicle review. All were respectful, personable and willing to answer all my questions. I was a little surprised it took over 90 minutes to pay, complete the process and drive out of the lot in our beautifully styled mica gray Toyota Highlander. When you think of how much $ you spend on a new car, the process should be exciting and fun. While mine was not overly exciting, it wasn’t as painful as I thought thanks to the dedicated staff at Toyota of Hackensack. More

3rd rav4 with Jonathan Munoz Picked up our 18 rav 4 today and its our third lease from toyota and Jonathan Munoz has been our rep for each car We were his first customers 6 years Picked up our 18 rav 4 today and its our third lease from toyota and Jonathan Munoz has been our rep for each car We were his first customers 6 years ago and he is a very well mannered young man and also very respectful. He alwsys wiorks out a deal that is fair and I wouldnt buy grom anyone else More

Extremely Satisfied Extremely knowlegable regarding their product. Very courteous, professional and efficient. I especially loved Dan. . he had all my belongings transfe Extremely knowlegable regarding their product. Very courteous, professional and efficient. I especially loved Dan. . he had all my belongings transferred within minutes and helped me understand all the gadgets that were new to me. More

Great dealership experience Just bought a new highlander at Toyota of Hackensack and it was a great experience. Everyone I worked with - sales (Paul), finance (Julian) and servic Just bought a new highlander at Toyota of Hackensack and it was a great experience. Everyone I worked with - sales (Paul), finance (Julian) and service (Dan) - was great: patient, responsive and knowledgeable. Highly recommend Toyota of Hackensack! More

Just purchased a 2015 Sequoia I was out of state and negotiated the purchase of the Sequoia via telephone and email It was seamless, the price was fair, and was the shortest amoun I was out of state and negotiated the purchase of the Sequoia via telephone and email It was seamless, the price was fair, and was the shortest amount of time that I have ever spent buying a car from a dealership. I appreciated the staff at Hackensack Toyota and their quick responses to everything. Thanks for a great deal!! More

Excelencia en lo que hacen Su atención es de cálida es una buena servicio te explican todo con detalles el Pepeleo y to es muy rápido quede muy satisfecho con el trato que me d Su atención es de cálida es una buena servicio te explican todo con detalles el Pepeleo y to es muy rápido quede muy satisfecho con el trato que me dieron More

Excellent experience Toyota of Hackensack was a great dealer to work with. Our salesman Jay is very knowledge about the car and the price was very competitive. Toyota of Hackensack was a great dealer to work with. Our salesman Jay is very knowledge about the car and the price was very competitive. More