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Toyota of Hackensack
Hackensack, NJ
4,208 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,208 reviews
August 14, 2018
Respectable friendly dealership All personnel here were helpful, patient, fair minded people who explained the entire process, start to finish, and offered continued support if any q All personnel here were helpful, patient, fair minded people who explained the entire process, start to finish, and offered continued support if any questions arose later. In past experience, the repair department was also helpful and diligent. I will return here for service. More
by Beethoven
August 12, 2018
Had a great experience! Staff are nice, approachable and informative. Explained everything we need to know. So far so good. Did not wait for too long for our test drive, but Staff are nice, approachable and informative. Explained everything we need to know. So far so good. Did not wait for too long for our test drive, but the overall process of the purchase takes a little time but it is understandable, a lot of paperwork. Overall, we had a pleasant experience at the dealership. I would definitely recommend this place! More
by Olga123
August 11, 2018
Excellent It was easy and fast, the stuff is very nice and friendly, overall, it was a great experience, I’ll recommend it to my friends. It was easy and fast, the stuff is very nice and friendly, overall, it was a great experience, I’ll recommend it to my friends. More
by MMoussa
August 11, 2018
Awesome Paul was extremely helpful and getting me into the car I wanted. Dennis explain how the car Works beautifully. Everyone here was very pleasant. I will Paul was extremely helpful and getting me into the car I wanted. Dennis explain how the car Works beautifully. Everyone here was very pleasant. I will refer my friends. More
by Wanda
August 07, 2018
Inside my RAV4 Dennis did an excellent job of explaining how everything works inside my car, I am very thankful for his knowledge. Dennis also made it easier for me Dennis did an excellent job of explaining how everything works inside my car, I am very thankful for his knowledge. Dennis also made it easier for me by setting up the Bluetooth! Thank you Dennis good job! More
by Sophia
Employees Worked With
Other Employees :
The finance gentlemen explained everything to me, I didn’t get his name. Joseph in the service department did a great job with my remote start, also the. En who assist with the cars!, Mary Green, Dennis Donayre
August 05, 2018
Customer service still thrives If your like me and hate shopping for a car and are just looking for honest and fair without all the hassle, see Armando at Hackensack Toyota. He not If your like me and hate shopping for a car and are just looking for honest and fair without all the hassle, see Armando at Hackensack Toyota. He not only got me an amazing deal on a beautiful car but he was truthful, efficient and human. All of which are qualities I would never use to describe car dealerships sales reps. Active listening without pressure. He is also uber on top of the competition and will give respect to other brands where deserved. Again, if your in the market for a new car or lease, run don’t walk and actually relish in being treated like a human instead of a bank account while walking away with a fabulous car. More
by Gdf99x
Employees Worked With
August 05, 2018
Painless Purchase! This was one of the most positive car buying experiences that I’ve had. Jose Alvarado and everyone else at the dealership were very professional, very This was one of the most positive car buying experiences that I’ve had. Jose Alvarado and everyone else at the dealership were very professional, very personable and a real pleasure to deal with! More
by PattiGram
Employees Worked With
Other Employees :
Frank Holtham (Insurance); Flavio? (Registration guy - leftmost office), Dan Beisswenger
August 04, 2018
Horrible service I took my Lexus RX 350 for 15000 mile service there after a day or two oil leak was all over my driveway. I called back and complained, they told me g I took my Lexus RX 350 for 15000 mile service there after a day or two oil leak was all over my driveway. I called back and complained, they told me gasket was pinched. Now my breaks are making noise, I called again they said they did not do anything with breaks just tire rotations. I am afaried to take car back there. I would not recemend this place to anyone. This was my first time here but I wont go back there. My daughter just her licence, was thinking about getting toyota for her after service experince I will never go there ever again. More
by Lexus
Employees Worked With
N/A
August 04, 2018
Excellent Experience By far, this has been our best and most informative car buying experience. Everyone was very helpful in making sure that all questions were answered By far, this has been our best and most informative car buying experience. Everyone was very helpful in making sure that all questions were answered and all problems solved. Our salesman, Robert Brito (the young) did an excellent job without pushing us to buy. He explained our options, showed us a selection of cars, gave us a test drive, and the best price that we had seen in multiple dealerships. Dennis, who took us through the technical review of the car’s features, was a joy to work with, and solved a thorny IPhone app problem with great patience. It was late on a Friday and he stayed with us until we were comfortable. When we were finished he took us to the cleanup location to remove a stain on the headliner. The person who dealt with insurance coverage also did a great job getting our agent to sort out a glitch to allow us to take our car home that day. More
by Pb
Employees Worked With
Other Employees :
Robert Brito jr, our very excellent, salesman., Dennis Donayre
August 04, 2018
Great car buying experience I had a satisfying experience purchasing a new vehicle at Toyota of Hackensack. Jim made sure we got the best price and interest rate that could be of I had a satisfying experience purchasing a new vehicle at Toyota of Hackensack. Jim made sure we got the best price and interest rate that could be offered and Dennis showed as all the features in our new car before we drove off with it. Insurance and finance were also a breeze. More
by Kmatsumura
Employees Worked With
Jim, Dennis Donayre
