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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
3,999 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,999 reviews

May 14, 2024

Teams are very friendly & efficient . Definitely refer to friends & family .Diana is very very nice to us . This is 2nd deal for my family this year already . More

by WMOY33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diana Carella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review and coming back to us for a second time! We are glad to hear that your experience with Diana was 5 Stars! We appreciate your business! Enjoy your new purchase!

May 12, 2024

This place is really nice service. The place is nice and clean. All the staff also friendly! More

by BEEHA12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the service staff were friendly during your service visit. Thank you for servicing with us! We appreciate your business!

May 12, 2024

Easy in and out for service and a recall. Always a good experience at this dealership and I have been using them for over 20 years More

by MAVL60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department Susanna
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May 21, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We appreciate that you have been servicing with us for over 20 years. We appreciate your business! Thank you for allowing us to be your dealer of choice

May 11, 2024

The Toyota of Hackensack Service Center provided excellent service for my vehicle. I have no complaints. More

by Neil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Employee not listed
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May 14, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that our service department provided excellent service for your vehicle. We appreciate your business! Thank you for servicing with us!

May 10, 2024

Melissa was very attentive to us as customers. She made sure the process was smooth More

by WARRENHENRY127
Recommend Dealer
Yes
Employees Worked With
Melissa Louissaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. We are glad to hear that Melissa was both attentive and made the process uneventful as possible. We appreciate your business! Enjoy your new purchase!

May 08, 2024

They sent me home with a dash msg warning. My family leased 7 cars. You lost my family. Done. More

by JOHNJULIANO2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Coll
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. Based on your review, it seems that the maintenance light was not reset on your vehicle. We can easily reset the light on the vehicle in person or over the phone. Please let us know the best way to contact you to assist you in resetting the light. We apologize for the inconvenience.

May 07, 2024

Shayan was a great sales man he make paying easy we walk out with what we wanted More

by LOCKHARTJANE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
sales sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear Chayanne made the process easy and was able to provide exactly what you wanted! We appreciate your business! Enjoy your new purchase!

May 06, 2024

The group was very friendly / accommodating. I would definitely recommend this dealer to my friends / family! More

by DEROSADJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name but she was helpful!
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May 07, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the service staff was both friendly and accommodating during your visit. Referrals are always welcome! We appreciate your business! Thank you for servicing with us!

May 05, 2024

Ten service staff is very good and the service was fast thank you for the service More

by LEONSA25
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. We are glad to hear that your service experience was respectful of your time. Thank you for your business! Thank you for servicing with us!

May 05, 2024

Service Advisor Susana was very professional and courteous. Service was completed as promised. Will ask for her on my next service visit. More

by TAICLAN888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susana
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May 06, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Susana was professional and courteous during your service visit. We appreciate that you come to us both for your sales and service needs. We appreciate your business! Thank you for your trusting us to be your dealer of choice for both sales and service!

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