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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
4,075 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 4,075 reviews

June 30, 2024

I was given an accurate ETA about when my service would be complete. It was only about an hour wait. I appreciate that the technician went over what would be recommended vs what would be required and let m More

by VE1VET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 30, 2024

Not Happy, charged me for a recheck of an service that I already paid for the week before. More

by KEVINMPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Giordano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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June 30, 2024

Very good service l will be serving my car with you thanks to your service team very friendly More

by JOSE_GUERRERO62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 29, 2024

Poor customer service, the people work there don’t afford to give a good service and they are angry all the time More

by YAJAIRAN81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
sales sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paulo Almeida
1.0
This rating includes all reviews, with more weight given to recent reviews.
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June 29, 2024

Just happy to work with a good group of people who helped me immensely and got me in the car I wanted. More

by velezjonathan83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diana Carella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis
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June 29, 2024

Paul, Bobby, and the Valet gentlemen were helpful and amazing. Made the experience overall wonderful. More

by RISIP2587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Villacres & Bobby
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June 29, 2024

Excellent service experience with service advisor. Had to wait less than an hour for a 10k-mile service. More

by NUHCUB
Recommend Dealer
Yes
Employees Worked With
Dana Sisakova
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June 27, 2024

JP made the whole experience of buying a car very enjoyable. He answered all our questions, gave us options and broke everything down for us to make the process easier. Couldn’t have asked for a bett More

by raneshia.fh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that JP made your purchasing process enjoyable! We appreciate your business! Enjoy your new purchase!

June 27, 2024

It may not be the biggest part of the decision to buy a car, but I contend that where you have your car serviced is... Even if you bought your Toyota somewhere else (and I hope you didn't), have your car More

by DRAJRAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MARISSA, GIL, SUSANA, DAN, and CEDRIC
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June 27, 2024

Walked into the dealer Nov 2023 and met JP randomly in the showroom. I asked him if I can order a GR Supra and from there the journey began. JP updated Myself and my Son monthly as the process from the More

by TommysToy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Escobar
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Jun 28, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that JP made the process of ordering a GR Supra personal and professional! This is why Toyota of Hackensack continues to be the #1 GR Supra volume store for the entire US for 3 years and counting. We appreciate your patience during the ordering process, and the opportunity to sell you a GR Supra. Enjoy your new purchase!

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