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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
4,032 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 4,032 reviews

June 26, 2023

Always great service and professional and Joe Hunken is Awesome to work with Thanks for your help Joe More

by Rick Willis
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Fred Radulic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime O'Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Joe was awesome to work with during your service visit. Thank you for choosing us for service! We appreciate your business!

June 26, 2023

Poor service. 1) I waited extra 50 min. - when car was ready Paul Villacres called wrong # instead of one from paperwork 2) mechanic failed to.put back nipple caps More

by dubbi_1999
Service Time
Recommend Dealer
No
Employees Worked With
Paul Villacres
Report | Print
Jun 27, 2023 -

Toyota of Hackensack responded

Sorry to hear that your service was less than stellar. We know that customers do not like to hear this but, sometimes maintenance of vehicles do take longer than the allotted time depending on the work and how busy we are at any given time. Service provides a estimated completion time. As far as the calling the wrong number, it sounds like Paul made a honest mistake of calling the number we had on file. As far as the nipple caps, we would be happy to replace those if they are missing from two tires.

June 26, 2023

Toyota of Hackensack provided excellent services for my toyota during the servicing. The car is in very excellent condition. More

by ERNBIGNE1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review. We are glad to hear that our service department provided excellent services during the maintenance of your vehicle. We appreciate you servicing with us! Thank you for your business!

June 25, 2023

Pleasant helpful the person that help us was very helpful and friendly everything was explained to us before was done and we were very pleased More

by OLDBROADWAY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2023 -

Toyota of Hackensack responded

Thank you for taking the time to leave us feedback! We are glad to hear that everything was explained prior to any work being completed on your vehicle. We appreciate your business! Thank you for servicing with us!

June 25, 2023

It's very convenient and the service is great. I was properly assisted, thanks to the salesman assigned to me, Jeffrey Canlas. More

by simophillip2
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeffrey Canlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2023 -

Toyota of Hackensack responded

Thank you for taking the time to leave us feedback! We are glad to hear that you were properly assisted during your purchasing process by Jeff. We appreciate your business! Enjoy your new purchase!

June 22, 2023

Pleasant associates. Quality service. Good atmosphere. Jeff is very helpful, friendly and very patient. Satisfied with the service. Highly recommended. 🥰 More

by Beth
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeffrey Canlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Jeff offered quality service during your purchasing process. We appreciate your business! Enjoy your new vehicle!

June 22, 2023

Everything went very smoothly when purchasing car; test drive, price negotiations, pick up a few days later. Also helpful with minor problems that surfaced within the first several days. JP took care of More

by STEPELMA
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that John was able to handle the minor issues that arose during the delivery of your pre-owned vehicle. Thank you for choosing us for your vehicle needs! We appreciate your business!

June 21, 2023

Advisor was very friendly. Service was faster than I expected. 10 out of 10 would visit again. More

by JPJUARIO
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Efrain Gines
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Jun 23, 2023 -

Toyota of Hackensack responded

Thank you for taking time to leave us feedback. We are glad to hear that service on your vehicle was completed before the expected time. We appreciate your business! Thank you for servicing with us.

June 21, 2023

The friendly service, the convenience of the time that I can bring my car in. More

by mypeanut86
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Diana Carella
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Dragonetti
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Jun 23, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your visit to us regarding the servicing of your vehicle was both friendly and convenient. We appreciate your business! Thank you for choosing us for service!

June 20, 2023

Jose was great, he was honest, did not rush me and took all the time to asnwer all my questions. He was the nicest salesman I have ever met! More

by kellJ12
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jose Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Rosenberg
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Jun 20, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Jose Alvarado took the time to answer all your questions and made your purchase process as pleasant as possible. We appreciate your business! Enjoy your brand new purchase!

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