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Toyota of Hackensack - Service Center

Hackensack, NJ

4.3
1,825 Reviews
Call Service Center (201) 488-7777

1,825 Reviews of Toyota of Hackensack - Service Center

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April 22, 2022

Your team was helpful,courteous, and speedy. They also kept me informed of what was going on. More

by BAYWAY61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hunken
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April 21, 2022

Toyota of Hackensack has set up a # of convenient ways to contact them when you have a need, ie Customer Service hrs are Mon - Fri 8am - 8pm. Contact can be made by phone, internet or mail. Ariel Castillo, More

by Anna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sales sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ariel Castillo, Mary Green
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April 20, 2022

They always schedule me when I exactly wanted to do the service. So far so good. More

by LK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miriam Shanken
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April 20, 2022

Friendly and very easy to deal with. I would recommend this dealer to anyone I know More

by DRUKE00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 19, 2022

Pleasant, expeditious service. Wait time a bit much at certain times. Repair work excellent. Prices competitive. More

by STINKYSOCKBOSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Louissaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 19, 2022

Very professional treated me well while I waited and was extremely easy to set up my appointment More

by JOHNLO826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 18, 2022

The dealer offers a good service, however, there is something every time I bring my card for service that doesn't really get done. More

by AAJS80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with service has been good. Sorry if there is something we missed. May we ask what it is that was not addressed and who the service advisor was?

April 16, 2022

Car problem is apparently very difficult to diagnose. However, I feel that it is being given the proper attention and effort. More

by DIANECAPOZZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Hopson
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Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your feedback! Certain issues can often be difficult to diagnose since there are so many moving parts within modern day vehicles. We appreciate your patience in this matter. Hopefully, our service department was able to find the root of the issue and resolve it.

April 16, 2022

They kept me well informed of every step. From the beginning they told me I would be there 2 hours so there was no surprise. They told me what things would cost and asked for consent before More

by CBM821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa Giordano
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Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Marissa was transparent in both price of services provided as well as wait time. We do our best to be as transparent as possible with our service clientele. We appreciate your business! Thank you for choosing us for service!

April 16, 2022

The Rav4 I am currently driving is the third vehicle I have had serviced here. I am pleased with the courteous and knowledgeable staff and mechanics. More

by HRYEISLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
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Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are very appreciative that this is the 3rd vehicle you have serviced here with us. Thank you for choosing us for service! We appreciate your business!

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