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Toyota of Hackensack - Service Center

Hackensack, NJ

4.3
1,842 Reviews
Call Service Center (201) 488-7777

1,842 Reviews of Toyota of Hackensack - Service Center

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April 20, 2022

They always schedule me when I exactly wanted to do the service. So far so good. More

by LK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miriam Shanken
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April 19, 2022

Pleasant, expeditious service. Wait time a bit much at certain times. Repair work excellent. Prices competitive. More

by STINKYSOCKBOSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Louissaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 19, 2022

Very professional treated me well while I waited and was extremely easy to set up my appointment More

by JOHNLO826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 18, 2022

The dealer offers a good service, however, there is something every time I bring my card for service that doesn't really get done. More

by AAJS80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with service has been good. Sorry if there is something we missed. May we ask what it is that was not addressed and who the service advisor was?

April 16, 2022

Car problem is apparently very difficult to diagnose. However, I feel that it is being given the proper attention and effort. More

by DIANECAPOZZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Hopson
Report | Print
Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your feedback! Certain issues can often be difficult to diagnose since there are so many moving parts within modern day vehicles. We appreciate your patience in this matter. Hopefully, our service department was able to find the root of the issue and resolve it.

April 16, 2022

They kept me well informed of every step. From the beginning they told me I would be there 2 hours so there was no surprise. They told me what things would cost and asked for consent before More

by CBM821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa Giordano
Report | Print
Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Marissa was transparent in both price of services provided as well as wait time. We do our best to be as transparent as possible with our service clientele. We appreciate your business! Thank you for choosing us for service!

April 16, 2022

The Rav4 I am currently driving is the third vehicle I have had serviced here. I am pleased with the courteous and knowledgeable staff and mechanics. More

by HRYEISLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are very appreciative that this is the 3rd vehicle you have serviced here with us. Thank you for choosing us for service! We appreciate your business!

April 16, 2022

Awesome place to go and have your car serviced everyone there makes you feel truly at home More

by BOOPSTER6475
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susana Chiabo
Report | Print
Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the service staff makes you feel truly at home every time you visit us for service. We appreciate your business! Thank you for servicing with us!

April 14, 2022

very very good fast service everyone is very friendly and very attentive and helpful I would come back here again More

by tomgernegliaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Morell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service experience was both expeditious and friendly! Thank you for choosing us for service! We appreciate your business!

April 13, 2022

Car service was courteous and efficient. Representative kept me up to date on any changes needed. Cost was reasonable. More

by JSJS1209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Villacres
Report | Print
Apr 19, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Paul from our service department was in contact with you throughout your service visit with updates and changes! Thank you for servicing with us! We appreciate your business!

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