Toyota of Hackensack - Service Center

Yulissa the front desk girl was a bit rude. Did not greet me or the person in front of me. Barely spoke & no smile. Usually the person at the front desk is the complete opposite of that. She also kept talkin me or the person in front of me. Barely spoke & no smile. Usually the person at the front desk is the complete opposite of that. She also kept talking about her weekend to the girl that was sitting next to her. I don’t want to hear your personal stories- unprofessional. More

I had a 830 AM appointment to get an oil change done and I got my car back at 11:30. I asked for them to wash my car twice, 3 hours later oil change done and car was dirty. I got my car back at 11:30. I asked for them to wash my car twice, 3 hours later oil change done and car was dirty. More

Was not happy had to wait and hour 1/2 to 2 hours to have regular schedule service and when I got home I realized that they didn’t reset the service light so I had to drive back to the deal regular schedule service and when I got home I realized that they didn’t reset the service light so I had to drive back to the deal More

Easy to schedule service appointments on line. Efficient and quick. Had an issue with wiper fluid port fixed right away. Everyone is very pleasant. Would recommend. and quick. Had an issue with wiper fluid port fixed right away. Everyone is very pleasant. Would recommend. More

With appointment and took 3 hours for oil change . I’ve been going to east coast Toyota for 8 years never took me more than 1 hour. More than that the coupon online shows 69$ and you guys charged me 89$ .t been going to east coast Toyota for 8 years never took me more than 1 hour. More than that the coupon online shows 69$ and you guys charged me 89$ .this is the first and last with Toyota of Hackensack. Thank you More

All services completed in a timely fashion! Cost was what was expected. Car was clean inside. Best Toyota Dealer in New Jersey! Anyone looking for a Toyota should go here! was expected. Car was clean inside. Best Toyota Dealer in New Jersey! Anyone looking for a Toyota should go here! More

Friendly and helpful and caring. They made sure my car did not go with out being serviced. I would return for my break fluid change real soon Thank you. did not go with out being serviced. I would return for my break fluid change real soon Thank you. More

Easy to book appointment online, car was ready sooner than expected. Service advisor work with me to resolve the issue and kept me informed during the process than expected. Service advisor work with me to resolve the issue and kept me informed during the process More

I was very unhappy with the service the past three times I went to Toyota. I had to ask about the problems myself and I had to ask for further explanation because my service provider did not explain the iss I went to Toyota. I had to ask about the problems myself and I had to ask for further explanation because my service provider did not explain the issues to me. Whenever I asked for further explanation the provider was rude and impatient, rolling his eyes. When the day came for me to pick up my car I was told that the issue was something else and he went ahead and gave the okay to continue without informing me. my family has been going to Toyota for many years now and have always received a loyalty discount. However, we were told this was not possible. I do not think we will be returning again. More

i was having a problem with 2 of my wheels that they still under warranty i had to wait 3 days to get an appointment so i could use my car for 3 days when i went there i expected to have the 2 wheels r still under warranty i had to wait 3 days to get an appointment so i could use my car for 3 days when i went there i expected to have the 2 wheels replaced as they are still under warranty they replaced only one and the advisor keep insisting that the other wheel is fine i took the car and still have that noise on the defective wheel that i was told it does not need replacement i am very disappointed that after waiting 3 days and over 2 Hours in the deanship my issue was NOT FIXED More