Toyota of Hackensack - Service Center

This is a mixed review of a recent repair experience, oil and filter change and tire rotation. As far as I can tell, the service was done correctly (except see below), the service consultant, receptionist, c and filter change and tire rotation. As far as I can tell, the service was done correctly (except see below), the service consultant, receptionist, checkin valet and delivery valet were all pleasant and competent. Why it’s a mixed review: When I made the appointment over the phone, I was told it would take about an hour, so I elected to wait for it. The service consultant said an hour to an hour and a half; marginal, but still in a reasonable range. When I was not called after 2 hours I went back to the consultant, who had my paperwork ready; which made it seem like the car had been finished sometime earlier, and I wasn’t notified. Someone could have come to see me in the waiting area, or texted me, but no one did. If I had known upfront that it would be two hours I would not have waited. 2nd problem: The tire pressures were not set correctly. The were all set to 36 PSI, yet the placard in the car clearly shows that the front tires should be 35 and the rear 33. I have my own emergency pump, so I was able to correct this. General comment: I’ve been having cars serviced for 60 years. I have never had an experience where work was completed in the promised time, the estimates were sometimes off by days, so I guess twice a 1 hour estimate is exceptionally good. But it doesn’t feel like it. Also in my experience, no service facility, dealer or independent, has ever set tire pressures correctly, and unfortunately Toyota of Hackensack is no exception. Which is why I always check tire pressures myself after a service. More

Worst customer service, no one knows what they are doing. More

the service department was kind, friendly and professional throughout. thank you for making the experience a good one. professional throughout. thank you for making the experience a good one. More

they are always great but was the best this time took my they are always great but was the best this time took my truck for oil change without appointment and addressed the recall Louis Gallo is the best they are always great but was the best this time took my truck for oil change without appointment and addressed the recall Louis Gallo is the best More

Quick and attentive service provided. We got a call as soon as the vehicle was ready and the pick up was quick as well. We have been to other dealers and this one is the best soon as the vehicle was ready and the pick up was quick as well. We have been to other dealers and this one is the best More

Nick the service rep made me very comfortable and friendly. Thank you. friendly. Thank you. More

Our service rep, Susana, was personable and friendly. She went out of her way to make sure our requests were responded to correctly. I was satisfied with the service. She went out of her way to make sure our requests were responded to correctly. I was satisfied with the service. More

Joseph Huncken was the service writer who was assigned to me. Joseph was knowledgable, and professional. He patiently answered all my inquiries in very clear terms and the problem with my car was resolved me. Joseph was knowledgable, and professional. He patiently answered all my inquiries in very clear terms and the problem with my car was resolved. I am very grateful for Joseph's expertise. More

Toyota of Hackensack is the Greatest — I drive 1.5 hours each way to get my Toyota serviced just because I care that much about my vehicle and I know that Toyota of Hackensack will also go the extra mile i each way to get my Toyota serviced just because I care that much about my vehicle and I know that Toyota of Hackensack will also go the extra mile in taking care of it. More

Your colleagues, Mike is a wonderful and very kind and professional. Miriam also very proactive and pleasant . They both have excellent client orientation skill. Appreciated. professional. Miriam also very proactive and pleasant . They both have excellent client orientation skill. Appreciated. More