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Toyota of Hackensack - Service Center

Hackensack, NJ

4.3
1,807 Reviews

1,807 Reviews of Toyota of Hackensack - Service Center

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June 19, 2021

I have always been treated with professional services through the 20 years dealing with Toyota of Hackensack. I have a 2005 Highlander that runs like new. Keep up the good work Toyota. More

by JIMAEKEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Huncken
June 19, 2021

The service department is exceptional at Toyota Hackensack and always has been. I cannot say the same for your sales department. My experience with my last lease was matter-of-fact and downrigh More

by MCMULLANJANET
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2021

Great service staffs and ultimate service . Waiting time and interacting in between car service were well managed. Service representative explained every detail about the service in the time frames More

by YKIM0144
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime O'Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mallory Wesner, Mary Green
June 12, 2021

Everything went great. They said the car was ready but when I came to pick it up they had not started to wash. As a result I had to wait, and wait and wait. Your team was great all the repairs were done More

by Marty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nixon Gomez
June 11, 2021

The appointment was very easy to schedule. The staff was friendly and the service was thorough. I added some work and it was taken care of More

by Splect
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime O'Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2021

THE APPOINTMENT WAS VERY EASY TO SCHEDULE. THE SERVICE WAS DONE COMPLETELY AND THE TOTAL JOB WAS VERY WELL PERFORMED. I WILL RECOMMEND THIS AGENCY TO ALL FRIENDS. More

by MSDALY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TONY GALLO
June 05, 2021

I needed the side view mirror replaced quickly. They came and picked up my car as I was unable to drive. It was returned promptly More

by MATHMOMKMK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2021

Still pleased! As always, courteous staff, quality repair, reliable. I always know my concerns will be heard and addressed in a professional manner. Never have to second guess what I am told as far a More

by QPHS_FOR_ARACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure of names
April 13, 2021

I wasn't sure if they actually checked my car for a full diagnostic because they quickly said everything was fine. I'm hoping they were honest. More

by Bcros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sales sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2021

Overall service was great, everyone including Mr. Gallo was friendly and personable; the only negative was that the service to car was to take about 1-1.3 hours and took almost twice as long. More

by JT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Gallo
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