Toyota of Hackensack - Service Center

Horrible service. We brought it in to add a remote start, tried calling multiple times to find out the status and we get there, after much complication of arranging not having a car for the day, to find out tried calling multiple times to find out the status and we get there, after much complication of arranging not having a car for the day, to find out that they didnt have the right part. No one called us. Not only that, but I asked them for an estimate on something and they didn't do that, or install my license plates like they were supposed to. Really unprofessional and horrible service. More

I have been coming to Toyota of Hackensack for many years and am always pleased with the friendliness and efficiency of your staff. You make waiting pleasant and now, especially, have made adjustments to h and am always pleased with the friendliness and efficiency of your staff. You make waiting pleasant and now, especially, have made adjustments to have your service area safe from a public health perspective. More

Effortless Experience. Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you More

This is the best dealership I have ever dealt with. My daughter and her husband also use this dealership. Thanks, guys. Keep up the fantastic work you're doing. daughter and her husband also use this dealership. Thanks, guys. Keep up the fantastic work you're doing. More

Always exceeding very professional and courteous they know how to listen first and properly address any needs and or concerns It’s great to see a staff that has been there for quite some time Thanks know how to listen first and properly address any needs and or concerns It’s great to see a staff that has been there for quite some time Thanks More

Good service, expedite, friendly, excellent, no complains, very good at what they do, highly recommended. I will keep using their service. Thank you very much. complains, very good at what they do, highly recommended. I will keep using their service. Thank you very much. More

Pros: Sales: Customer oriented, ready to conduct deals, Pros: Sales: Customer oriented, ready to conduct deals, friendly sales personnel, efficient-received vehicle in the same day. Service: Organized, e Pros: Sales: Customer oriented, ready to conduct deals, friendly sales personnel, efficient-received vehicle in the same day. Service: Organized, efficient, includes sanitary precautions. Cons: Sales: Long idle wait time, assumes customer knowledge-did not explain the difference and availability of the newer vehicle model, inadequate technical knowledge-vehicle was released with low tire pressure. Service: Insufficient questioning-the service was so fast and efficient that I forgot to ask questions about controls and software problems. More

Great service as always. Car was completed promptly and properly. Price was reasonable. Service Advisor, Joe, updated me on the status of the fuel pump recall. properly. Price was reasonable. Service Advisor, Joe, updated me on the status of the fuel pump recall. More

I have owned many new cars in my 79 years. Usually a new one ever three years and I have never experienced a more courteous, concerned and professional Service Department. I'm not an easy guy to please and one ever three years and I have never experienced a more courteous, concerned and professional Service Department. I'm not an easy guy to please and that I even took the time to answer this is only because how impressed I was with Cedric and all those who work for him. More