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Toyota of Hackensack - Service Center
Hackensack, NJ
1,825 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,825 Reviews of Toyota of Hackensack - Service Center
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December 21, 2020
I received better service then the last service received at Leonards Toyota in River Edge, NJ. Drew Wise did a great job. I would have liked better communication from the service department. I had to reac at Leonards Toyota in River Edge, NJ. Drew Wise did a great job. I would have liked better communication from the service department. I had to reach out to you with a progress report. More
by KPDELK2290
Verified CustomerEmployees Worked With
December 20, 2020
Personnel were polite and efficient resulting in a Personnel were polite and efficient resulting in a seamless appointment. The wait time was less then an hour--great! The wait area was set up to p Personnel were polite and efficient resulting in a seamless appointment. The wait time was less then an hour--great! The wait area was set up to protect everyone from being too close due to virus. More
by TCKELLY
Employees Worked With
December 20, 2020
It was seamless to schedule a service appointment. The serice packages is convenient as Toyota works with Carfax and they update you on the upcoming maintenance service due on your vehicle. serice packages is convenient as Toyota works with Carfax and they update you on the upcoming maintenance service due on your vehicle. More
by ANNIE.OLANO
Employees Worked With
Service Department Not Listed. They are valuable too.
December 19, 2020
The staff is always very courteous. The service performed is excellent. The dealer has a comfortable waiting area for customers. When additional service is suggested, they always thoroughly expla performed is excellent. The dealer has a comfortable waiting area for customers. When additional service is suggested, they always thoroughly explain the reason and do not pressure the customer to have it done unless the customer decides to have it done. More
by EASTRENT
Employees Worked With
Joe H. in Service Dept.
December 19, 2020
Had a blown out tire avoiding a truck that crossed into my lane. Waited 4 1/2 hours for help to arrive. S/w Drew Wise to see if I could stop in for 2 new tires. He was able to accommodate me. I specially c my lane. Waited 4 1/2 hours for help to arrive. S/w Drew Wise to see if I could stop in for 2 new tires. He was able to accommodate me. I specially call him for service. Only person I want to deal with !!! More
by KENNEDYKATHLEEN777@ymail.com
Employees Worked With
Drew Wise
December 17, 2020
TOH is always clean and comfortable when you wait for your vehicle to be repaired. Everyone treats you like family !! Always a pleasure going there !! your vehicle to be repaired. Everyone treats you like family !! Always a pleasure going there !! More
by BUBBAG0
Employees Worked With
Drew Wise
December 13, 2020
Toyota of Hackensack has always performed my maintenance in a timely and effective way. I purchesed my 2004 Camry from them and have been coming back for service over the years since. Great dealership! in a timely and effective way. I purchesed my 2004 Camry from them and have been coming back for service over the years since. Great dealership! More
by jimid123
Employees Worked With
Nick Latino, joseph Huncken, Rudy Espana
December 12, 2020
I ask for my car to be washed the inside of my car was not cleaned the first that ever happen I don't know why. not cleaned the first that ever happen I don't know why. More
by RBARNETTE54
Employees Worked With
December 12, 2020
I can't say enough about this dealership. I've bought 7 cars from them and the service department is the absolute best, thanks to all but specially Susana. I come from Brooklyn, don't mind paying the tolls cars from them and the service department is the absolute best, thanks to all but specially Susana. I come from Brooklyn, don't mind paying the tolls just because the help is the best. Thank you to Jonathan who I buy the cars from. And Susana at service may the trip to this dealership totally worth it!!! Excellent and prompt service at a very reasonable price....guaranteed!!! More
by happyandlucky
December 11, 2020
The customer service rep was trying to charge us for an issue that was not our fault nor diagnosed accurately. We were not charged after meeting with the manager. issue that was not our fault nor diagnosed accurately. We were not charged after meeting with the manager. More
by MARIELISM59
Employees Worked With
Tyrone Munoz
