Toyota of Hackensack - Service Center

Very dissatisfied with my experience with the service department. To charge 130 dollars to do a diagnostic check on a car is already an outrageous expectation. But to have a 7:40 am appointment and not b department. To charge 130 dollars to do a diagnostic check on a car is already an outrageous expectation. But to have a 7:40 am appointment and not being notified of the diagnostic update until after 1:00 in the afternoon? Ridiculous. The car was dated and I expected to possibly refuse the service because it made more sense to purchase a new vehicle, but the service agent was rude when I asked her to apply a coupon to the service For the diagnostic check. If I had been treated with a bit more sensitivity, I would have purchased a new vehicle that day. I am a loyal Toyota owner but if the lack of customer service is to be expected going further,I don’t want to own another. More

It is convenient, professional, and honest. I like the service. They offer rides and pickup service and clean my car when needed. I appreciate Toyota. service. They offer rides and pickup service and clean my car when needed. I appreciate Toyota. More

They left me the car very well since it did not leak water inside, but they broke the clips that cover the side of where they worked. water inside, but they broke the clips that cover the side of where they worked. More

Great and fast service. Everything was explained in detail and clear. Staff was very friendly and professional. Totally recommend getting service at Toyota of Hackensack detail and clear. Staff was very friendly and professional. Totally recommend getting service at Toyota of Hackensack More

It was a very easy process to get my car serviced. Took under the estimated time by a good margin! Quick and friendly service. Good coffee! under the estimated time by a good margin! Quick and friendly service. Good coffee! More

This is my third Toyota service site in 3 years. I was not satisfied with either of the other two locations. Toyota Hackensack has good customer service. Pleased with the quick turnaround as well. not satisfied with either of the other two locations. Toyota Hackensack has good customer service. Pleased with the quick turnaround as well. More

Not good treat by manager of services also they lier about my maintenance in my car ,what they don't do it. I never come back there. about my maintenance in my car ,what they don't do it. I never come back there. More

Good experience My car is fairly new and this was the car's first check-up. I was happy to see everyone was wearing masks and social distancing. The service associa My car is fairly new and this was the car's first check-up. I was happy to see everyone was wearing masks and social distancing. The service associates were very attentive and professional and my service was topped off with a car wash. I was very pleased with my experience. More

professionally pleasent I live 3 miles from Lia toyota in rockland county ny . I purchased my 2019 tacoma from you guys , you gave me a better price and selection . im usi I live 3 miles from Lia toyota in rockland county ny . I purchased my 2019 tacoma from you guys , you gave me a better price and selection . im using your dealership for service as well . i like your dealership , I've always been treated with respect , your staff is knowledgeble and curtious . More

Staff are good and very helpful always meet my needs and the facility is always clean and sanitized special mention to my advisor joe huncken the facility is always clean and sanitized special mention to my advisor joe huncken More