Toyota of Hollywood FL

I leased a brand new Toyota Camry back in 2011; by the end of 2013 I started to get phone calls from the sales associates of Toyota Hollywood, telling me that I qualified for a trade in and that they will end of 2013 I started to get phone calls from the sales associates of Toyota Hollywood, telling me that I qualified for a trade in and that they will take care of the remaining payments and I will be able to get a brand new 2014 Camry, with no down payment. Of course this sounded very interesting, so I waited until my next day off to go to the dealership, once I got there everything changed, they wasted my entire day, and after they ran out of option that will only benefit them, they finally told me… sorry there is nothing we can do for you, you should try again in a few months….very disappointed I returned home telling myself that I will never go back to Toyota of Hollywood (Fl) Not too long after that I started to receive phone calls again, this time from a sales person named Crocket, with by the way call me over a 50 times, trying to get my attention, until he finally did by telling me the following: I really want you to stop by I have a great deal for you!!! You will trade in your 2011 Toyota Camry (with 7 remaining payment left) and we will give you a brand new 2014 Toyota Camry SE. You won’t have to put a dollar for down payment (because of my “Toyota loyalty”) and you will even have lower payment going from $360.00 a month (what I’m paying right now) to $ 240.00 a month.. Well needless to say this sounded really good, so good that I had to ask him, are you sure that you can do that??? To what he responded of course I can!! I already even talk to my boss about it. So I finally show up and I asked for him as he told me to do so (Crocket), turns out that he send another guy to talk to me, (this after bombing me with over 50 phone calls), not a good start at all…How rude are you not to show your face to a customer that you had been calling repeatedly promising something that appear to be a great deal?? Instead he send this other guy Peter saying that he was really busy on the phone….whatever…very rude, very unprofessional So this guy Pete tried everything on his power to make me put money down, tried to convince me to buy the xxxx car, and he even tried to get my wife’s social security number. I told him that Crocket had promise me such and such over the phone, and that is exactly what I’m here to collect, he went two or three times to see his boss, and finally return once again saying, I’m sorry dude, there is nothing we can do for you, you should come back in a couple of months. I hope any of the so called upper management individual of this so called car dealership reads this review take cares of the situation so they stop losing business….. You need to understand that our satisfaction as customers it is in fact your future as car dealership, and that there is many other car brands and different car dealerships that will gladly take our business, with this stupid game you tried to pull on me, you lost me and my family (that all drive Toyota cars), and we won’t be coming back to you and we will never get a Toyota again. You should have more respect for your customers; “we” make the difference in between a great dealership, and a not so good one… such as yours I will make sure to run this review in all major websites, and all social media, to alert other and prevent this to happen to other potential customers I believe that successful sales business is fundamentally and ultimately based on human relationships and personal connection…something you need to teach your staff about. More

I want to thank Robert Bobe. As first time buyer, I was extremely pleased whit the customer service that Robert provided. He is very helpful and very knowledgeable. He put me as a priority before business. extremely pleased whit the customer service that Robert provided. He is very helpful and very knowledgeable. He put me as a priority before business. He was awesome to work whit. I highly recommend him and this dealership. Thanks again Robert for helping me out. I will definitely do business here again. Thanks, Danys Montero. More

Mr. Richard Jean-Louis helped me find the right van. I am disabled and from the moment he started looking for what he had available he kept my disabilities in consideration. That is what really impressed me disabled and from the moment he started looking for what he had available he kept my disabilities in consideration. That is what really impressed me.He cared! I had bought my rav4 in 2008 also from him. After that experience I said he's a keeper. Very professional and caring. He's not there to just sell you a car, no! As he puts it: Trust me you're gonna love this car. May Jehovah God bless him and give him many more years at Toyota. He is an excellent asset to the company. AND I LOVEEEE MY CHOICE. Thank you mr. Richard! More

My first experience with Richard Jean-Louis was about 2 yrs. ago. I purchased a 2010 Camry, manual transmission from him. I had such a great experience with him, that when I decided to switch to a automati yrs. ago. I purchased a 2010 Camry, manual transmission from him. I had such a great experience with him, that when I decided to switch to a automatic, I seek his assistance again. He was so patient will all my questions. He wasn't hasty with pushing me to make a decision. I was able to fine the right car, with Richard's help, a new 2013 Camry LE. The next time I get a new car, Richard is the man to see. More

They were the absolute best I bought a 2001 toyota corolla like new with 26,000 miles for $4000 they said they often get in very clean cars like this because they have an older clientele that trades u corolla like new with 26,000 miles for $4000 they said they often get in very clean cars like this because they have an older clientele that trades up. They were not kidding my car is perfect. Steve Ostrov the manager was really incredible and kept his word. Suzanne More

Richard and I worked the whole deal over the phone and by the time we made down there from Port St Lucie all my daughter had to do is to go meet with the finance personnel to finalize We never had it that the time we made down there from Port St Lucie all my daughter had to do is to go meet with the finance personnel to finalize We never had it that easy before my wife and I , we were so happy that I call Richard a week later and bought another new car from him and a third one is the way Richard we are coming down for the "highlander plus" get ready and from now on all my toyota buddies up here in Port St Lucie be getting their next ones from no one but you, I am already spreading the news Keep up the good work we will see you soon More

Richard Jean-Louis was fabulous. Friendly and helpful - always answered all my text messages and phone calls and listened to everything I had to say. I think the dealership needs refurbishing and I was no always answered all my text messages and phone calls and listened to everything I had to say. I think the dealership needs refurbishing and I was not completely happy with the initial appraisal for my trade-in. This was taken care of by Richard and a more appropriate offer was made. The car is absolutely perfect - couldn't ask for more. I also got several emails before I had the car in my possession to bring it in for service. So there is a glitch somewhere. Also got a letter saying that I was not approved for credit when I never asked for financing and paid for my car in cash. So I would definitely recommend Richard Jean-Louis without hesitation as he really tried to make me happy with my purchase and was eager to make sure I got what I wanted. More

This place should be the set for a sleazy used car movie (except it's a new car store). The building, location, people all equal a SCARY DEALERSHIP. Let's forget about the fact that this dealership must be (except it's a new car store). The building, location, people all equal a SCARY DEALERSHIP. Let's forget about the fact that this dealership must be Toyota's biggest visual embarrassment... When you pull up there are at least ten salespeople (mostly smoking) waiting to pounce. It made me feel uncomfortable from the start. I made an appointment to see a car, showed up and guess what? The internet sales guy wasn't available and nobody else could help me because they weren't in the internet department and if they had helped me, it would be "stealing a customer". I would call it "helping a colleague and a customer", but not at Toyota of Hollywood. Apparently if a customer shows up ready to drive and buy a car, Toyota of Hollywood won't let you buy it. The receptionists were very nice but they can only do so much. The corporate office for Craig Zinn Group (Toyota of Hollywood owner) is across the street... Maybe they should visit this store sometime and look the ugly reality in the face!! GO SOMEWHERE ELSE! More

Richard Jean Louis was excellent and courteous. The financial person I met was professional, great customer service skills. Richard Jean Louis is the man. I was able to purchase a car that i like. The financial person I met was professional, great customer service skills. Richard Jean Louis is the man. I was able to purchase a car that i like. The staff was corteous. More

Richard was very kind, knowledgeable, and easygoing. He was very busy but was able to handle me as well as his other customers. He provided me with a good deal for a good car. If you want a good person to was very busy but was able to handle me as well as his other customers. He provided me with a good deal for a good car. If you want a good person to work on a deal...than go see Richard! More