Toyota of Hollywood - Service Center

Wait time was long, however, the service was very good. I will recommend Toyota of Hollywood to my friends will recommend Toyota of Hollywood to my friends More

I had a 8am appt to get tires and waited over 4 hours in the lobby area. My service guy named Arian M. was friendly and polite but a colleague (Fidel M) was very rude when I asked for assistance as I was f the lobby area. My service guy named Arian M. was friendly and polite but a colleague (Fidel M) was very rude when I asked for assistance as I was feeling unwell from waiting so long. He said it "well it's your lucky day to have to wait 4 hours" and refused to look up my work order. I told him he didn't need to be rude and he sais he wasn't rude. I reported it to his Manager Dan. It was all a terrible experience just to spend my money there. I won't do it again. I have worked in customer service for many years and this was very poor service. It cost me over $800 to be insulted. I don't usually have a problem with service at Toyota of Hollywood, so I would still recommend them, but this time was terrible, because of the wait time and the lack of courtesy from Fidel M. More

My experience was great, never had no problems, happy to be part of the Toyota Family be part of the Toyota Family More

Drew is the best service supporter. Alwats keeps his word. I have been a customer over 10 years. word. I have been a customer over 10 years. More

Mr. Jimmy Jarama's attention was excellent and super professional. In short words the Toyota dealer service was exceptional. professional. In short words the Toyota dealer service was exceptional. More

Mr. Drew Manning in the Service Department gives excellent service. He is courteous, knowledgeable, dependable and professional. His team is also courteous. excellent service. He is courteous, knowledgeable, dependable and professional. His team is also courteous. More

He gave me a good service.He took good care of my car.I will recommend him to other people. will recommend him to other people. More

Good customer service at the fond desk and fast service .is good to have sudway I take dinner home for my family 👍 .is good to have sudway I take dinner home for my family 👍 More

The customer service at Toyota of Hollywood is awful. I'm happy with my RAV4 I bought there but I wish I had bought it somewhere else. For a month I've been struggling to get my cracked windshield fixed thro happy with my RAV4 I bought there but I wish I had bought it somewhere else. For a month I've been struggling to get my cracked windshield fixed through them. They did not return emails or calls when I was trying to go through insurance. Then I remembered I bought windshield warranty through them only to find out they had made a mistake and never added that warranty into my final paperwork so no warranty. Had to go through insurance. The glass guy only comes once a week so had to come on that day. My appointment was at 9:00am. I'm waiting in the service line and get a text at 9:05 that nope the glass guy has decided can't get there until noon. No emergency on his part. Has just decided can't get there until noon and service at Toyota of Hollywood can't do anything about it. They can't give me a car so I can go back home. And they weren't going to pay for an Uber for me until I went in and yelled at the customer service manager. My husband will be coming back to get our vehicle because I never want to see this place again. More

Andris Prado,she's an excellent customer service and she's doing a excellent job. she's doing a excellent job. More