Toyota of Hollywood - Service Center

Over the last year of being in my 2021 4runner TRD Off Road Brandon has been able to provide me with all the answers to my questions about my vehicle. When I drop it off for service, it's always ready to Road Brandon has been able to provide me with all the answers to my questions about my vehicle. When I drop it off for service, it's always ready to be picked up within 5 to 6 hours, even if it's more than an oil change. More

Have used this dealerships service dept for years now whenever I leased a Toyota. I have a new 2022 Camry XSE which I have been unable to get service done on my Toyota here. All I needed as an oil change whenever I leased a Toyota. I have a new 2022 Camry XSE which I have been unable to get service done on my Toyota here. All I needed as an oil change and tire rotation and first time we waited over 5 hours to finally have to take the car back without ever being looked at. Giving them a second chance, went back in June. Again was quoted 3-4 hours for an oil change on a Saturday morning. I wouldn’t leave he vehicle I ended driving far to my seller dealership and had it done in an hour. Working people do not have the luxury of time for it to take over half a day to get routine service done. This is the closest Toyota dealership to my home, unfortunately it had completely gone down the drain. New ownership? I don’t know. More

Again they called me after more than two weeks waiting for my car keys. I arrive at 8:00 am on a Sunday and at 12:30 they tell me they could not configured the control. I feel this people don’t care about for my car keys. I arrive at 8:00 am on a Sunday and at 12:30 they tell me they could not configured the control. I feel this people don’t care about nothing and now I don’t feel even safe. Again the worst dealer. The manager and the staff don’t care about the costumer. They don’t respect the clients. We are just numbers. I’m leaving the dealer without my key because in the first placed they loosened and I also lost my rest day. More

One star is too much for this dealer. My mom took her Toyota Corolla to do her service and when she went to pick up her car somebody from the the inside of Toyota stole her control… she w My mom took her Toyota Corolla to do her service and when she went to pick up her car somebody from the the inside of Toyota stole her control… she went to the speak with the manager of the service manager and the guy didn’t do anything and was very un respectful with her, now my mom is really worry somebody can come and stole her car because somebody has her remote!!!! How you tell a costumer you don’t know what happens with your car keys if your mechanic are the one who should know . A remote cost $450 so we have to paid for it???? This is the words experience by far. No respecte for people and integrity. More

Provided honest estimate of work needed and was able to provide immediate service and was very professional. provide immediate service and was very professional. More

JC was very nice, genuine, and attentive. Makes sure his clients are always satisfied with everything. Makes sure his clients are always satisfied with everything. More

To RONALDO CLDERON great service,knows exactly his job,this the right man for the job he is doing.thank you for the help job,this the right man for the job he is doing.thank you for the help More

I brought in my vehicle for a routine oil change (which should include a car cleaning*) and for Toyota recalls over a month ago. I prescheduled my service appointment for 7am and was called around 4/4:30pm should include a car cleaning*) and for Toyota recalls over a month ago. I prescheduled my service appointment for 7am and was called around 4/4:30pm to alert me that my car was ready for pickup. When I arrived to retrieve my vehicle, I was informed that one of the recalls would require some additional parts to be ordered and was told they should take a few days to come in - the Toyota employee assured me that he would reach out to me as soon as the parts came in. I understand that sometimes there can be parts shortages or delivery delays, so I waited several weeks to follow up. I reached out to that same employee - who happens to be one of the "Service Managers" - over 3 times, all on separate days, to see if the parts came in, to no avail. The only response I ever received from him was "Please text me tomorrow as I am off today. I can set you up tomorrow for an appointment. Thank you." As requested, I messaged him directly the following day, and have yet to hear back. This is incredibly disappointing and unprofessional. *Please note: my vehicle was not cleaned until after I was told that it was ready for pickup. I arrived to pick up the car, and only then did they run it through the external car wash. The inside of the vehicle was not cleaned/vacuumed at all (something which all the other Toyota dealerships I have been to have done as part of the routine oil change/tire rotation/multi-point inspection, etc. under warranty). More

This review is for the Body Shop Dept. Terrible service stay away from this body shop. I was told by Angel to show up at the service dept and ask for Rolando when I called the body shop to Terrible service stay away from this body shop. I was told by Angel to show up at the service dept and ask for Rolando when I called the body shop to get an estimate. I showed up asked for Rolando at the service desk he walked by said he had already a couple cars to check and couldn’t help me and walked away. I followed him behind the service desk he started talking to a lady and when he was done he walked out a different way just to not talk to me. Never again, this dealer is probably the worst toyota dealer in Florida, I will make sure I post my experience on every site so nobody has to go thru what I went thru. More

Brandon, is very kind, and he explained everything that is needed thank you awesome gentleman is needed thank you awesome gentleman More