Toyota of Hollywood - Service Center

I was called to schedule service. I explained my tire has been showing tire pressure low and I explain the reasons why I rather not go to the dealership for service. The hours that I explained my tire has been showing tire pressure low and I explain the reasons why I rather not go to the dealership for service. The hours that you have to wait or the inconvinece of a car rental that makes you put a deposit for the vechicle. I have 5 children 3 of them have autism. Time is very important, my children have therapies, they are special needs and can not be alone. The person that made my appointment promise this case would be different. He appologize for my past experience and even offer me a subway voucher. He said to arrive at 12 and I would be out on time to pick up my children. Arriving to the dealership 30min before my appointment I am told by Chris that it is not true, they can't promise that my car will be done on time. I asked for a manager and Mia took me to see the manager at the service department. He said what was my problem about getting a rental car and that if I did not want to get a rental, I can get my car back. I was trying to explain my situation and he kept talking over me saying are you going to let me talk. He kept saying are you going to let me talk, like if I was a child. I am a customer and he was being so unprofessional. He told Mia to have the valet pull my car to the front and gave his back to me. I told him ok so, your going to turn your back on me. And he turn around and kept saying that is all he can do. So I went to the front of the dealership and spoke to another manager who actually listen to me and had someone from VIP actually go and help me. All this couldve been avoided if the scheduling department did not promise something that is not going to happen. And if the service manager had a better training on handling situations like this. He is very unprofessional, rude and needs training. More

Best quality best service I chose the right company! Thank you very much！Especially the front desk service is very thoughtful Thank you very much！Especially the front desk service is very thoughtful More

Drew took great care of me. Due to the work being performed, it would take most of the day and he arranged for me to get a complimentary car to use for the day. Due to the work being performed, it would take most of the day and he arranged for me to get a complimentary car to use for the day. More

Brandon from the service department accommodates your every need. The valet service is also attentive every need. The valet service is also attentive More

Toyota has a remarkable reputation of high quality cars. Excellent Service, courteous and professional staff. My cars are always delivered promptly. Excellent Service, courteous and professional staff. My cars are always delivered promptly. More

I'm a toyota person armed j C Did a wonderful job Thank you toyota thank you so very much you toyota thank you so very much More

very good experience service person very good was quite satisfied with my service didn’t wait long satisfied with my service didn’t wait long More

Great customer Service! Fritzberg was awesome and was very knowledgeable. Would definitely recommend this place. Fritzberg was awesome and was very knowledgeable. Would definitely recommend this place. More

Great Toyta service dealership. Friendly Environment, fast service. For my service this time I got a courtesy vehicle. I highly recommend this service place. Friendly Environment, fast service. For my service this time I got a courtesy vehicle. I highly recommend this service place. More

Service was fast and courteous. Security guard was also courteous and helpful. This all for now Security guard was also courteous and helpful. This all for now More