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Toyota of Hollywood - Service Center

Hollywood, FL

4.3
1,269 Reviews

1,269 Reviews of Toyota of Hollywood - Service Center

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July 27, 2023

Quede satisfecho con el servicio y con la trabajadora que me atendió. Fue amable y nos explicó paciente. More

by diazraquel1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andris Prado
Jul 27, 2023 -

Toyota of Hollywood FL responded

Gracias por la reseña! Apreciamos las palabras amables acerca de Toyota of Hollywood y esperamos volver a verle en el futuro!

July 15, 2023

I can always depend on the workers of Toyota of Hollywood to do a job in a timely manner. Excellent job 👍 More

by Pearlina Howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew
Jul 17, 2023 -

Toyota of Hollywood FL responded

When a customer says words like this, we know we're doing our jobs right at Toyota of Hollywood! Thanks for the glowing review, Pearlina. We look forward to working with you again next time!

July 12, 2023

Easy access for me and Andris is great! !!! I will always come here to service my car. More

by maritza_620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Toyota of Hollywood FL responded

Thank you for reviewing Andris and the team at Toyota of Hollywood! We appreciate your loyalty!

July 07, 2023

Excellent customer service. My service manager, Daniel Melts is very knowledgeable and professional. He provides excellent customer service. More

by Captainoi214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Melts
Jul 10, 2023 -

Toyota of Hollywood FL responded

Thank you for the great review! We're glad to hear that Daniel has provided excellent customer service. We appreciate your kind words and hope to see you again at Toyota of Hollywood!

July 06, 2023

Hard to get an appointment that was convient for me that worked but finally did More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Toyota of Hollywood FL responded

We're so glad everything worked out for you, Dee! The team at Toyota of Hollywood appreciates your patience while we found an appointment that accommodated your schedule. Thanks for choosing us and have a great day!

July 01, 2023

Over the last year of being in my 2021 4runner TRD Off Road Brandon has been able to provide me with all the answers to my questions about my vehicle. When I drop it off for service, it's always ready to More

by mtof59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Silvestre, Brandon
Jul 03, 2023 -

Toyota of Hollywood FL responded

Thank you for the great review! Brandon and our service team are some of the best in the business! We're glad to hear they've been able to answer your questions and get your Toyota 4Runner back on the road quickly. Have a great day!

June 16, 2023

Have used this dealerships service dept for years now whenever I leased a Toyota. I have a new 2022 Camry XSE which I have been unable to get service done on my Toyota here. All I needed as an oil change More

by srusso628
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2023 -

Toyota of Hollywood FL responded

I'm sorry to hear about the difficulties you've experienced with our service department. We strive to provide efficient and timely service, so it's disappointing to learn that we fell short and lost the opportunity the assist you this time. I appreciate you bringing this issue to our attention and will work with my team to improve. If you like to discuss these matters with me, please reach out directly. Thank you, John Diaz - Service Manager - 954-893-4662

May 28, 2023

Again they called me after more than two weeks waiting for my car keys. I arrive at 8:00 am on a Sunday and at 12:30 they tell me they could not configured the control. I feel this people don’t care about More

by giannasst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023 -

Toyota of Hollywood FL responded

Thank you for sharing your feedback with us. We're sorry to hear about the frustration you experienced while waiting for your car keys. Our team strives to provide excellent service every time, and we apologize that this was not reflected in your recent experience. Please give me a call so we can address your concerns and help make things right. Thank you, John Diaz - Service Manager - 954-893-4662

May 14, 2023

One star is too much for this dealer. My mom took her Toyota Corolla to do her service and when she went to pick up her car somebody from the the inside of Toyota stole her control… she w More

by giannasst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Toyota of Hollywood FL responded

We're incredibly sorry to hear about your negative experience at our dealership. This isn't the level of service we aim for, and we apologize your visit wasn't as seamless as we strive to deliver. We take this feedback seriously and would like to help make things right in any way we can. Please feel free to give me a call directly so we can work towards a resolution as soon as possible. Thank you, John Diaz - Service Manager - 954-893-4662

February 27, 2023

Provided honest estimate of work needed and was able to provide immediate service and was very professional. More

by Leojnolan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Metts was very helpful and explained everything that was needed. I will definitely make sure he’s the service person I’ll call
Feb 27, 2023 -

Toyota of Hollywood FL responded

Thank you for trusting Toyota of Hollywood with your business and your vehicle! We are happy to have earned your business and we hope to see you again down the road. Drive safely!

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