Toyota of Hollywood - Service Center

Muy buena atención al cliente en especial la persona que me ayudó con lo de mi vehículo me ayudó con lo de mi vehículo More

Isiah was awesome excellent customer service. Top class , great empathy , great outcome and a warm and pleasant thanks for allowing Toyota assistance when I needed them . Omg great services he ma Top class , great empathy , great outcome and a warm and pleasant thanks for allowing Toyota assistance when I needed them . Omg great services he made me smile and assured me that my car was safe to drive again . More

Terrible service! They lost my car keys!!! I spent about 2 hours trying to find it! Terrible terrible! I hope never come back again! They lost my car keys!!! I spent about 2 hours trying to find it! Terrible terrible! I hope never come back again! More

Bienos día el vendedor Marlon es lo mejor mi dueña esplicasion a la hora de venderte el carro esplicasion a la hora de venderte el carro More

Horrible service, Twice in one week. Drove in maintenance department. They walk me in agent was servicing a customer, I’m on a cane so she was like have a seat I will come and get you on Drove in maintenance department. They walk me in agent was servicing a customer, I’m on a cane so she was like have a seat I will come and get you once I’m done with her. She said you are next, one hour later I’m still in the area sitting. I go back up she is literally helping other customers. She proceeded to help o e more customer, I guess she noticed I was standing in line. She then went outside to gather information for the other drivers then went over to my car. My appointment was at 8:15 a.m we are talking now 10:00 a.m Then around 12:00 p.m I still have not heard anything or sign an estimate for repair, I goes back up and again she is looking confused. I asked about my car then she preceded to explain the charges. I was like really nothing has been done all of this time. Give me and supervisor at this time I’m so over her lack of communication and customer service at this point. I wanted my car right away, Supervisor explained my car was in the wrong area. I knew he was lying also. He promised me one hour and I’ll be done. My door handle was broken, the sales agent only put the handle and not the key holder. I got all the way home and noticed it wasn’t done. I cal ten time never was connected to her or a supervisor so I drove all the way back. We over to the supervisor he was not professional at all neither. Saying you want this change it is only cosmetic, I told him why would it not be changed , I had to say it was ugly and yes it was to be changed with the broken handle part. I paid for the part to come the next day at 9:00 a.m . I arrived at 10:00 a.m as I had a deep it was not there. They was giving me all types of excuses, example too may orders was not delivered they were overwhelmed with orders. My part will not come until Monday July 8,2024 My Fourth of July holiday was ruined, I canceled two events because I wanted my handle fix which turned into a nightmare. I need corporate to be notified, of this matter. Also bad customer service is happening too frequently at this location my daughter came earlier that week and had similar issues. Signed A concerned customer, who is not satisfied the Hollywood Fl. location. More

Efficient and prompt service The car was ready when I was told and price was reasonable. was told and price was reasonable. More

Very curtuous employees, fast service and a pleasant waiting room with enough charging stations, therefore you are able to work peacefully should you want to. waiting room with enough charging stations, therefore you are able to work peacefully should you want to. More

I waited for 3hrs and my service did not meet they forgot to my change oil to my change oil More

As always Isaiah give me excellent service, I came for dead battery, since I was there I got my scheduled maintenance service. I am very satisfied dead battery, since I was there I got my scheduled maintenance service. I am very satisfied More

I got an emergency and was not able to scheduled an appointment, took my car to the dealership the next day Andris set me up and I got back my car in a reasonable time. appointment, took my car to the dealership the next day Andris set me up and I got back my car in a reasonable time. More