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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,524 Reviews
Call Service Center (844) 888-0753

2,524 Reviews of Toyota of Hollywood - Service Center

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July 01, 2024

I appreciate that the wait time wasn’t too long— for my car to be worked on or to receive my car back. The workers were professional. The advisor that was assigned to me, Mr. D. Metts friendly was professi More

by yulandawoodley
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Metts
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Jul 02, 2024 -

Toyota of Hollywood FL responded

We're glad to hear that Mr. D. Metts and the team at Toyota of Hollywood provided you with a professional and efficient experience, Yulanda! Thank you for sharing your positive feedback, we appreciate it!

July 01, 2024

I love it. The people is very gentle.but the time to wait is too much long and not wash more my cars . More

by CTZANARDI
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reyes
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Jul 01, 2024 -

Toyota of Hollywood FL responded

We're glad to hear you love our service at Toyota of Hollywood! We appreciate your feedback about the wait time and car wash; we'll work on improving these aspects. Thanks for sharing! - Shawn Jones - Customer Relations Manager - (954) 893-4660

July 01, 2024

Not very friendly or welcoming. I just expect more as a customer when I come to get my car serviced. More

by Bw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2024 -

Toyota of Hollywood FL responded

If we delivered anything less than a five-star experience, I would like to apologize. I'd also like to speak with you directly to see what I can do to help. Would you consider contacting me at your convenience? Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 01, 2024

NO GOOD SERVICE YOU GUYS CHARGE ME FOR THE BATTERY NOW ITS MAKE IT WORSE THE HYBRID IS GIVING ME PROBLEMS . NO GOOD PLEASE I NEED YOU TO TAKE CARE OF THIS SITUATION More

by DCIHOMEDECOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2024 -

Toyota of Hollywood FL responded

We apologize for the issues you're experiencing with your hybrid after the battery service. This is certainly not what we aim for, and we'd like to resolve this situation promptly. Please reach out to us directly so we can assist you further. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 01, 2024

My experience through service was exceptional . . Andris was very knowledgeable and helpful but I would never trust your sales people More

by Cichlids77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your feedback! We're glad to hear Andris provided exceptional service at Toyota of Hollywood. We appreciate your honesty and will work on improving our sales experience. If there's anything else you'd like to share regarding that matter, please let us know. Have a good day!

July 01, 2024

Friendly agents , great customer service quick in and out. Will always shop for my vehicles More

by LECIALEE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2024 -

Toyota of Hollywood FL responded

It was our pleasure to assist you. Thank you from all of us here at Toyota of Hollywood!

July 01, 2024

Muy demorado para solo una rotación de llantas era el primer servicio y se demoró 3 horas More

by JUANGIO2124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Toyota of Hollywood FL responded

Juan, amento escuchar que su visita tomó más tiempo de lo previsto. Nos esforzamos por brindar un servicio eficiente y nos aseguraremos de utilizar estos comentarios para mejorar nuestras prácticas en el futuro. Si hay algo más que podamos hacer para ayudarlo, no dude en comunicarse conmigo. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

June 30, 2024

Stan Chidi my sales professional is a great asset to the Toyota Company. He is an amazing person , ready to listen to your concern. More

by PATIENCE.ANYAOHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Toyota of Hollywood FL responded

Thank you for the kind words! We're delighted to hear that Stan provided such excellent service at Toyota of Hollywood. We appreciate your support and hope to assist you again next time you're in need!

June 30, 2024

Very bad experience. No one returns the calls or messages . I have to beg for information about my car . It has been over 3 weeks and the car is still being repaired with More

by Liatbandell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience. We strive for timely and clear communication, so it's concerning that this hasn't been the case. Please reach out directly so we can address your concerns and provide an update on your car's repair status. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

June 30, 2024

Sebastian is an excellent representative for Toyota, I feel he is an honest person which means a lot to a single lady... More

by jodihuffine39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service center
Report | Print
Jul 01, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience! We're glad to hear Sebastian provided honest and excellent service at Toyota of Hollywood. We appreciate your feedback and hope to assist you again in the future!

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