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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,522 Reviews

2,522 Reviews of Toyota of Hollywood - Service Center

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June 30, 2024

Never got a car wash I asked and told them multiple times. They didn’t run it through the wash, they just sprayed it with water drops to make it look like it came out of the wash. Upon closer examinati More

by DMITRIY.VAZHENIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
3.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Toyota of Hollywood FL responded

Dmitriy, I'm sorry to hear about your experience with the car wash. We strive for thorough service and it's clear we fell short this time. Please reach out so we can address this issue directly and make it right for you. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

June 30, 2024

The service itself was fine but the hidden charges were ridiculous. There was a $15 “shop charge” which the service person was not able to explain. He said air, tools used were the reason. I had an oil cha More

by Sienna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Toyota of Hollywood FL responded

Sienna, I understand your frustration with the unexpected charges. We aim for transparency in our pricing and I'm sorry this wasn't clearly communicated to you. If you'd like to discuss this further or have any other concerns, please reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

June 30, 2024

It is a great service and when they serve you you can look at the cars and see what car you want to buy next. More

by lopezmartinez2626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Toyota of Hollywood FL responded

Thanks for the feedback! We're glad you enjoyed our service and found it helpful in choosing your next car. If you have any other questions or need further assistance, feel free to reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

June 29, 2024

Excelente servicio. Recomendado. El servicio se realizó en el tiempo indicado, sin retrasos y muy amables More

by DANIZA18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2024 -

Toyota of Hollywood FL responded

Gracias por la reseña, Daniza! Nos alegra saber que el equipo de Toyota of Hollywood cumplió con sus expectativas y brindó un servicio puntual y amable. Estamos aquí para servirle!

June 29, 2024

Very professional team . I recommend it to everyone. Quality and good customer service. I make appointments and they call me faster. More

by yudmilaarias
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan
Jul 01, 2024 -

Toyota of Hollywood FL responded

Thank you for recommending Toyota of Hollywood! We're glad to hear our team provided quality service and efficient appointment scheduling. We appreciate your support!

June 29, 2024

Very helpful, polite, knowledgeable and quick service at Toyota of Hollywood. When I went in for my recall. Thanks guys. More

by gonez500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Jul 01, 2024 -

Toyota of Hollywood FL responded

We're glad to hear you had a positive experience with our team at Toyota of Hollywood! Thanks for trusting us with your recall service.

June 29, 2024

This was a great experience the service rep Isaiah amazing prompt service. Contact me when my car was ready and also asked if I needed a ride. This is the service that Isaiah always provide and overal More

by karenpstepney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Olajoyegbe
Jul 01, 2024 -

Toyota of Hollywood FL responded

Karen, we're delighted to hear that Isaiah provided you with such exceptional service at Toyota of Hollywood. Thanks for sharing your positive experience!

June 29, 2024

Mal service bad representante too much tiemp you has to wait...no good services this year More

by maria.sanibel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Toyota of Hollywood FL responded

Maria, I would be grateful for the chance to speak with you directly and see what I can do to improve your experience. If you're willing to talk this through, please give me a call at your earliest convenience. Thank you for your feedback, Shawn Jones - Customer Relations Manager - (954) 893-4660

June 29, 2024

I have a 2022 RAV4 prime. I loved the car, 6 months ago I started to have issues with my Trunk not opening with the button in the car or the button at the trunk. Makes a lou More

by Mimih1035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Toyota of Hollywood FL responded

Mimi, I'm sorry to hear about your experience with the trunk issue and our service department. It's disappointing that we couldn't resolve this for you, especially given how crucial it was for your daily needs. We appreciate your feedback and will use it to improve our services moving forward. If there's anything else you'd like to discuss or if you have further concerns, please feel free to reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

June 29, 2024

The service advisor was very friendly, his name is Dario E. Salinas, his position is assistant Service Manager More

by clavijo.rafael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario E. Salinas
Jul 01, 2024 -

Toyota of Hollywood FL responded

We're glad to hear that Dario provided you with friendly service at Toyota of Hollywood! Thanks for sharing your experience!

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