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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,522 Reviews

2,522 Reviews of Toyota of Hollywood - Service Center

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June 29, 2024

I normally calls the dealership before I head over to the location. I contacted the dealership to verify if my 84 months of my battery warranty was still valid, once I got on the phone I was able to speak More

by SB3BROWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
2.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adris
Jul 01, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience and the miscommunication regarding your battery warranty. We strive for excellent customer service and it's clear we fell short this time. I'd like to address this issue personally; please reach out when you can. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

June 29, 2024

This is the best dealership that I buy a car from. This is my three cars and they serviced is the best and everyone that works at Toyota of Hollywood. They have a great manager that will help you on e More

by NREYNOSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Toyota of Hollywood FL responded

Thank you for your loyalty and kind words about Toyota of Hollywood! We're delighted to hear that our team continues to provide excellent service. Enjoy your new car!

June 28, 2024

They care about their customers Are organized and work well together they try to get your car back to you quickly. More

by DELORESJ369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Toyota of Hollywood FL responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Toyota of Hollywood provided efficient and caring service. We appreciate your support!

June 28, 2024

Muchas gracias, me encanta siempre la atención de cada uno de los empleados que me atiende! More

by andreinaaaquinterooo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Toyota of Hollywood FL responded

Gracias por esta excelente reseña, Andreina! Le enviamos un amistoso saludo desde Toyota of Hollywood.

June 28, 2024

Service was excellent, except I don't understand why if I had an appointment, why did it take 3hrs. Away from that.... I'm ok More

by Tica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dru
Jun 28, 2024 -

Toyota of Hollywood FL responded

Thank you for your feedback! We're glad to hear the service was excellent at Toyota of Hollywood, but we apologize for the wait time. We'll work on improving this aspect and appreciate your understanding. - Shawn Jones - Customer Relations Manager - (954) 893-4660

June 27, 2024

excellent service and an experience service advisor and comfortable waiting room very good update in the service dept.new car inspection More

by JR.BARRAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear you had a great experience with our service advisor and enjoyed the comfortable waiting room at Toyota of Hollywood. Thanks for sharing your feedback!

June 27, 2024

Good fast but the checking out the documents weren’t at the cashier so had to go back & forth. Then it took too long to get the car back More

by albam2662
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Toyota of Hollywood FL responded

Thank you for your feedback. We're glad to hear the service was fast, but we apologize for any inconvenience with the document process and wait time at Toyota of Hollywood. We'll work on improving this aspect of our service!

June 27, 2024

I have been going to this dealership for more than 20 years. Very reliable and trustworthy More

by Cayetanobastidas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Toyota of Hollywood FL responded

We are so grateful to have earned your loyal business for 20 years. Thank you for being part of the Toyota of Hollywood family!

June 27, 2024

Service was very rushed. Assistance was not very good explanation. We’re not very clear. I would I will not be able to give you a good review at this time More

by SERGIOCAIAZZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Toyota of Hollywood FL responded

Sergio, I'm sorry to hear that you felt rushed and unclear during your visit. We strive for clear communication and attentive service, so it's disappointing to know we fell short. If you'd like to discuss this further or have any questions, please reach out anytime. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

June 27, 2024

Was a very efficient service, thank you for your services and information. For sure I will do my next service with you. More

by Lilydiazmendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Toyota of Hollywood FL responded

Thank you for your kind words! We're glad to hear that our team at Toyota of Hollywood provided efficient service. We look forward to assisting you with your next visit!

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