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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,764 Reviews

2,764 Reviews of Toyota of Hollywood - Service Center

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August 18, 2024

Dan Metts always provides the best customer service. He is always very knowledgeable and makes great recommendations. More

by MELIGURL264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Toyota of Hollywood FL responded

Thank you for the kind words! We're delighted to hear that Dan consistently provides excellent service at Toyota of Hollywood. We appreciate your support and look forward to serving you again!

August 17, 2024

Excellent all the tema in Hollywood the seller brizuela the finance guy and the insurance More

by ana Scarinzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Toyota of Hollywood FL responded

Here at Toyota of Hollywood, we are always thankful for positive feedback from our customers. Thank you, Ana!

August 17, 2024

They didn’t put a new service mileage sticker in my car. This is a basic courtesy that should not be forgotten. More

by DAVISFORDANIABEACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Toyota of Hollywood FL responded

We apologize for missing the service mileage sticker during your visit. This is indeed a basic courtesy, and we regret any inconvenience caused. Please feel free to reach out so we can address this oversight promptly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

August 17, 2024

Drew was great he got me in and out. . the only problem I had was at drop off, the young lady did come to my car, I informed her I have an appointment to get my car serviced, while waiti More

by Tanya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew… five stars
Aug 19, 2024 -

Toyota of Hollywood FL responded

Tanya, thank you for sharing your experience. We appreciate the feedback and will certainly remind our team to be more attentive during drop-offs. We're glad Drew provided great service otherwise! If you have any further concerns, please reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

August 17, 2024

Pleasantly surprised with the ambience there. Waiting room area and other areas were very clean. More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah
Aug 19, 2024 -

Toyota of Hollywood FL responded

Pat, thanks so much for leaving Toyota of Hollywood a five-star review! We are happy to hear that our facilities are comfortable and clean.

August 17, 2024

I had the most memorable and pleasant experience at Toyota Of Hollywood. Thanks to Sales Consultant Carl Warren and Finance Manager Jyorken Kennedy. I left the dealership feeling confident in my new ca More

by akilahr86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Warren, Jyorken Kennedy
Aug 19, 2024 -

Toyota of Hollywood FL responded

Akilah, we're delighted to hear that Carl and Jyorken made your experience at Toyota of Hollywood so memorable. Thanks for being part of Team Toyota of Hollywood and for recommending us! Enjoy your new car!

August 17, 2024

Brandon was knowledgeable and upfront with the work needed including wait time. Would work with him again. Thank you More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Aug 19, 2024 -

Toyota of Hollywood FL responded

Paul, we're glad to hear Brandon provided you with excellent service at Toyota of Hollywood. Thanks for the positive feedback!

August 16, 2024

Service was excellent. I didn’t have to wait long for my car, which was great. More

by Jahchum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Aug 16, 2024 -

Toyota of Hollywood FL responded

Thank you for this 5-star review of Toyota of Hollywood! We look forward to seeing you next time!

August 16, 2024

Slow, no communication. Ineffective. Pricey. Poor quality maintenance products. Rude customer service. My last visit in April was my only good experience. More

by laurenortiz21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Toyota of Hollywood FL responded

Lauren, I'm sorry to hear about your recent experiences. We strive for better communication and service quality, so this feedback is concerning. Please reach out directly so we can address these issues further. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

August 16, 2024

Excellent customer service go see it for yourself nice people and friendly place recommend it More

by LPAULINO76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Toyota of Hollywood FL responded

Your kind review warms our hearts! Thank you from the Toyota of Hollywood Team.

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