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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,776 Reviews

2,776 Reviews of Toyota of Hollywood - Service Center

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June 30, 2024

Very bad experience. No one returns the calls or messages . I have to beg for information about my car . It has been over 3 weeks and the car is still being repaired with More

by Liatbandell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience. We strive for timely and clear communication, so it's concerning that this hasn't been the case. Please reach out directly so we can address your concerns and provide an update on your car's repair status. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

June 30, 2024

Stan Chidi my sales professional is a great asset to the Toyota Company. He is an amazing person , ready to listen to your concern. More

by PATIENCE.ANYAOHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Toyota of Hollywood FL responded

Thank you for the kind words! We're delighted to hear that Stan provided such excellent service at Toyota of Hollywood. We appreciate your support and hope to assist you again next time you're in need!

June 30, 2024

Me atendieron muy bien y hasta donde sé el servicio quedó muy bien. Sin embargo me hicieron perder mucho tiempo porque mi garantía extendida no estaba registrada en el sistema y perdí mucho tiempo esperando More

by gerardorincones
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : St Herlan
Jul 01, 2024 -

Toyota of Hollywood FL responded

Gracias por compartir su experiencia, Gerardo. Me alegra saber que le atendieron bien y que el servicio fue satisfactorio, aunque lamento mucho la demora causada por el problema con la garantía extendida. Aprecio su paciencia y nos esforzaremos para mejorar en este aspecto. Si tiene alguna otra pregunta o inquietud, no dude en contactarme. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

June 30, 2024

The staff are friendly and it's the best dealership in Hollywood ,they take time to listen to your problem More

by MMCINTOSH793
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Toyota of Hollywood FL responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Toyota of Hollywood provided attentive and friendly service. We appreciate your support!

June 30, 2024

Never got a car wash I asked and told them multiple times. They didn’t run it through the wash, they just sprayed it with water drops to make it look like it came out of the wash. Upon closer examinati More

by DMITRIY.VAZHENIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
3.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Toyota of Hollywood FL responded

Dmitriy, I'm sorry to hear about your experience with the car wash. We strive for thorough service and it's clear we fell short this time. Please reach out so we can address this issue directly and make it right for you. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

June 30, 2024

The service itself was fine but the hidden charges were ridiculous. There was a $15 “shop charge” which the service person was not able to explain. He said air, tools used were the reason. I had an oil cha More

by Sienna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Toyota of Hollywood FL responded

Sienna, I understand your frustration with the unexpected charges. We aim for transparency in our pricing and I'm sorry this wasn't clearly communicated to you. If you'd like to discuss this further or have any other concerns, please reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

June 30, 2024

It is a great service and when they serve you you can look at the cars and see what car you want to buy next. More

by lopezmartinez2626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Toyota of Hollywood FL responded

Thanks for the feedback! We're glad you enjoyed our service and found it helpful in choosing your next car. If you have any other questions or need further assistance, feel free to reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

June 29, 2024

Mal service bad representante too much tiemp you has to wait...no good services this year More

by maria.sanibel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Toyota of Hollywood FL responded

Maria, I would be grateful for the chance to speak with you directly and see what I can do to improve your experience. If you're willing to talk this through, please give me a call at your earliest convenience. Thank you for your feedback, Shawn Jones - Customer Relations Manager - (954) 893-4660

June 29, 2024

This was a great experience the service rep Isaiah amazing prompt service. Contact me when my car was ready and also asked if I needed a ride. This is the service that Isaiah always provide and overal More

by karenpstepney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Olajoyegbe
Jul 01, 2024 -

Toyota of Hollywood FL responded

Karen, we're delighted to hear that Isaiah provided you with such exceptional service at Toyota of Hollywood. Thanks for sharing your positive experience!

June 29, 2024

The service advisor was very friendly, his name is Dario E. Salinas, his position is assistant Service Manager More

by clavijo.rafael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario E. Salinas
Jul 01, 2024 -

Toyota of Hollywood FL responded

We're glad to hear that Dario provided you with friendly service at Toyota of Hollywood! Thanks for sharing your experience!

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