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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,670 Reviews

2,670 Reviews of Toyota of Hollywood - Service Center

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May 25, 2024

Waiting time is getting worse, keep getting phone calls for a service that I didn’t schedule for a car that I do t have and they said they will fix it but I continue getting calls, text messages and voice More

by lilmissastrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None of them care anymore only one person did and forgot her name all I know her last name is prado
May 28, 2024 -

Toyota of Hollywood FL responded

We apologize for the inconvenience caused by the repeated calls and messages. This is certainly not the experience we aim to provide, and we'll work on resolving this issue promptly. Please reach out directly so we can address your concerns more effectively. Thank you, John Diaz - Service Manager - 954-893-4662

May 25, 2024

The customer was awesome, please try to put more people in the service department to work faster because sometimes we don't have time to stay for 4 hours or 5 hours. More

by PINUCCI71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Hollywood FL responded

Thank you for your feedback! We're glad to hear about the positive experience and appreciate your suggestion regarding service times. We'll definitely look into ways to improve efficiency in our service department.

May 25, 2024

Customer service was good wood consider coming back great customer service was very professional to me. More

by ALANIAHENDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024 -

Toyota of Hollywood FL responded

Alania, we're glad to hear you had a positive experience with our team at Toyota of Hollywood! Thanks for the kind words and we look forward to seeing you again.

May 25, 2024

Excelente servicio por parte del asesor ! ! Amable y atento con todas las inquietudes . Sugerencias y demás que aportan al servicio More

by sandraayala309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2024 -

Toyota of Hollywood FL responded

Sandra, gracias por compartir su experiencia positiva con nosotros en Toyota of Hollywood. Nos alegra saber que ha recibido un excelente servicio!

May 24, 2024

I bought a car with Toyota Hollywood I got a problem with my car, and I took him to recision but they did nothing and I have still my car with the problem More

by Aaron Galvez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Hollywood FL responded

Aaron, I'm sorry to hear about the ongoing issue with your car. We aim for thorough and effective service, so it's concerning that this problem wasn't resolved. Please reach out directly so we can address this matter promptly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

May 24, 2024

Daniel was very accommodating and east to deal with. The price was right. He was very helpful More

by YESHBLUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
May 26, 2024 -

Toyota of Hollywood FL responded

We are glad to hear that Daniel was great to work with. Thanks for choosing Toyota of Hollywood!

May 24, 2024

Very informative and professional staff. I was able to get a Lyft to and from my house while I waited. Also it took much shorter of a time than I thought. More

by Nmboyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2024 -

Toyota of Hollywood FL responded

We're glad to hear our team at Toyota of Hollywood provided you with a smooth and efficient experience. Thanks for sharing your feedback!

May 24, 2024

Danny was very nice. I left in my car over there to be fixed. Later I came back for the car I am impressed with the service I got. More

by MSOARES574
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience! We're glad to hear that Danny and our team at Toyota of Hollywood provided impressive service. Safe travels in your car!

May 24, 2024

Buena atencion puntuales y servicio de transporte muy importante eficientes precios competitivos los recomendaria con amigos More

by Janett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2024 -

Toyota of Hollywood FL responded

Janett, gracias por sus amables palabras y recomendación. Nos alegra saber que ha disfrutado de nuestro servicio en Toyota of Hollywood.

May 24, 2024

Me dijeron que Iván a reparar algunos daños de mi carro y luego no hicieron nada por mi cuando antes de hace. Mi comparar dijeron que lo arreglarían More

by jeniffer200020
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No recuerdo
May 24, 2024 -

Toyota of Hollywood FL responded

Lamento escuchar sobre su experiencia, Jennifer. Esto no es lo que esperamos para nuestros clientes y nos disculpamos por cualquier inconveniente causado. Me gustaría hablar con usted personalmente para resolver este problema y encontrar una solución adecuada. Si está dispuesta, no dude en llamarme. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

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